topic Re: Black screen after installing drivers (6600K) in Graphics

Black screen after installing drivers (6600K)

idata — Tue, 07 Jun 2016 16:29:48 GMT

Hi, in a last month i bought a computer with processor i5 6600k

First installation of system was success, and computer works around one month.

Few days ago, i think that windows10 was automaticly update video driver (i think so), and only that i can see - black screen, without cursor.

Only that i can to do - reinstall windows.

But after few minutes on new system, i have the same issue.

For this moment for me help only disconnect ethernet. So windows10 can't download and install new video drivers.

After manually installing the new drivers from asus website or from intel support website, issue come back.

For now i create a windows restore point, without ethernet and without drivers. And restore system every time.

Also bios was upgraded and reseted to default settings

Please help me!

PS. sorry for my bad English.((

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p>

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Asus Z170-A, DDR-4 2133, i5 6600K

Hybrid or switch...

Re: Black screen after installing drivers (6600K)

idata — Wed, 08 Jun 2016 10:45:11 GMT

Was researched that VGA port works after drivers update.

But still not working with HDMI

Re: Black screen after installing drivers (6600K)

idata — Thu, 09 Jun 2016 16:04:05 GMT

Hello, NorthDakota:

Thank you for contacting the Intel Communities.

The information provided is very useful for sure but I would like to request a report from your system while using the driver with the issue (with VGA that works as per last answer).

This report will gather up some other data from your computer that will allow me to better assist you on this.

How can you get that report?

-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

-Download the utility

-Scan your system with the utility

-Export the report (hit next and then save) and attach it to your answer with the advanced editor option (reply button and then check upper right corner)

After that, I have some troubleshooting that you can perform:

1. Test different HDMI cables

2. Test different displays (monitor/TV) if possible

3. Completely remove the graphics driver and then install it from scratch

How to completely remove the driver?

-Access the device manager (you can use windows start search to find it).

-Look for Display adapters double click on it.

-Right click on your Intel® HD Graphics and hit properties.

-Go to driver tab and hit uninstall.

-Select "Delete the driver software for this device"

Drivers to be used:

Beta: https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

Latest: https://downloadcenter.intel.com/download/25948/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/25948/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

I look forward to hearing from you and the outcome with this.

Regards,

Esteban C

Re: Black screen after installing drivers (6600K)

idata — Wed, 13 Jul 2016 13:46:14 GMT

Hi, NorthDakota:

I would like to check if you are still having this issue, if yes, were you able to gather up the information requested above?

Additionally, there are newer drivers to be tested for this matter, here I add them:

Beta 15.40.26.4474 // https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

15.40.25.4463 // https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

I look forward to hearing from you.

Regards,

Esteban C

Re: Black screen after installing drivers (6600K)

idata — Wed, 13 Jul 2016 13:46:29 GMT

Hi, NorthDakota:

I would like to check if you are still having this issue, if yes, were you able to gather up the information requested above?

Additionally, there are newer drivers to be tested for this matter, here I add them:

I look forward to hearing from you.

Regards,

Esteban C