topic Re: Trouble Updating Windows 8.1 Graphics Drivers in Graphics

Trouble Updating Windows 8.1 Graphics Drivers

YSand2 — Fri, 31 Oct 2014 04:03:29 GMT

Laptop

Operating System: Windows 8.1

Graphics Card: Intel(R) HD Graphics 4000

Processor: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz

Model:

Samsung ATIV Book 4 NP470R5E-K01UB 15.6'' Laptop

I originally went to the Intel website and used the Utility tool to check for any available drivers. Originally, the Utility recommended Driver version 15.33.30.64.3958. I tried installing it but it told me

"The driver being installed is not validated for this computer

Please obtain the appropriate driver from the computer's manufacturer. Setup will exit. "

I then went online with research and stumbled onto this forum

I followed what the Correct Answer suggested and I uninstalled the Intel(R) HD Graphics 4000, then restarted my computer.

I tried running the Intel executable I downloaded before but it still did not work (The same error appeared). My laptop automatically downloaded the default driver (Driver Version: 10.18.10.3958). I even tried installing it manually by

right clicking Intel(R) Graphics 4000 under the Display adapters in Device Manager and placing the correct directory

C:\Intel Drivers\Graphics

But that still did not work and my laptop reinstalled the same driver (10.18.10.3958 ). I don't why why its doing this. What should I do?

Tried going to the Samsung site to download any drivers there but could not find any. All of their available updates are old (2013) and are Windows 7 updates.

Any help would be appreciated.

Re: Trouble Updating Windows 8.1 Graphics Drivers

Kevin_M_Intel — Fri, 31 Oct 2014 13:47:46 GMT

Please uninstall the driver completely from your system. Here you can refer to different methods:

http://www.intel.com/support/graphics/sb/CS-034574.htm http://www.intel.com/support/graphics/sb/CS-034574.htm

Once you do it, try installing the latest driver at this location:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329

If during the installation you get the same message as before, please follow these instructions:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

Kevin M

Re: Trouble Updating Windows 8.1 Graphics Drivers

YSand2 — Fri, 31 Oct 2014 19:43:04 GMT

Does my laptops reluctance to download a new graphics driver show that I should not attempt to download a graphics driver from Intel and should stick with the OEM driver?

Would completely removing my graphics driver malfunction my laptop in anyway? Because I have gone to the Samsung site and it does not offer any new graphics drivers.

Re: Trouble Updating Windows 8.1 Graphics Drivers

Kevin_M_Intel — Wed, 05 Nov 2014 15:23:39 GMT

Samsung developed their driver that contains special features that can be lost by installing our generic driver.

If you want to update the driver and install our generic driver, you can get it here:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329

Kevin M