topic Re: Monitor/tv settings are not supported in Graphics

Monitor/tv settings are not supported

SMani5 — Thu, 10 May 2018 14:23:29 GMT

Hi,

I have Intel® HD Graphics (Core i3) installed in my Dell Laptop. I have Windows 7 ultimate (64-bit). I am not able to connect my tv or other external devices through HDMI cable.

Earlier i used to connect. I have updated the driver as well. But still getting the same issue.

I have attached my system configuration also. Please let me know if anything else is required.

Re: Monitor/tv settings are not supported

idata — Thu, 10 May 2018 22:11:41 GMT

Hello saurabhmanik,

Thank you for joining the Intel Community Support.

I would like to get some information about your system. Please scan it using the DxDiag tool. Follow the steps below:

1. In the keyboard, press WinLogo key + R.

2. In the Run box please type dxdiag and hit Enter.

3. Click on Save All Information (save it in your desktop).

4. Attach the report to this thread.

Also, please provide the following information:

-Are you using a video adapter/dongle (like HDMI-to-VGA)? Is it a straight-through connection (HDMI-to-HDMI) with a single cable?

-What are the other external devices that you cannot connect either?

-Your TV model.

-Laptop model.

Wanner G.

Re: Monitor/tv settings are not supported

SMani5 — Fri, 11 May 2018 13:41:31 GMT

Hi Wanner,

Please find the attached DxDiag report.

Please find below answers

-Are you using a video adapter/dongle (like HDMI-to-VGA)? Is it a straight-through connection (HDMI-to-HDMI) with a single cable?

I am using HDMI to HDMI with a single cable.-What are the other external devices that you cannot connect either? TV-Your TV model. -- LG-Laptop model. -- Dell Inspiron N4010

Re: Monitor/tv settings are not supported

idata — Fri, 11 May 2018 18:03:59 GMT

Hello saurabhmanik,

Thank you for your response.

Please follow the steps below and let me know how it goes.

1. Make sure you select the correct display mode (e.g extended desktop) on your computer and input source on your TV.

2. Try connecing another HDMI source/device to discard a faulty port.

3. It seems that your computer has VGA video output. Please try connecting a device with VGA input.

4. Try using another HDMI cable.

Also, what is your TV model (TV model numbers)

Wanner G.

Re: Monitor/tv settings are not supported

idata — Fri, 18 May 2018 18:18:40 GMT

Hello saurabhmanik,

I sent you a private message.

Wanner G.

Re: Monitor/tv settings are not supported

SMani5 — Mon, 28 May 2018 14:17:11 GMT

Hi,

The issue has been resolved.

Thanks for your supports.

Re: Monitor/tv settings are not supported

CGood13 — Thu, 07 May 2020 01:45:22 GMT

Hello intel please are you here i need help with HP Intel core i3 it won't connect HDMI to VGA to my Samsung smart TV

Re: Monitor/tv settings are not supported

CGood13 — Thu, 07 May 2020 01:46:56 GMT

Please any one here i need help

Re: Monitor/tv settings are not supported

KiranNaik — Mon, 17 Aug 2020 22:17:58 GMT

I do have the exactly same issue, could you please help me to solve this.