topic Re: Windows 10, multi Monitor, maximized window blank/empty space on top of screen. in Graphics

Windows 10, multi Monitor, maximized window blank/empty space on top of screen.

SJapa — Sat, 05 Jan 2019 03:40:00 GMT

We have different Users with a strange behaviour - if they maximize a window tested with IE11, Acrobat, Windows Explorer, google chrome they get an empty or black / white space on top of that window.

Right clicking on the empty or black / white space on top of that window you get the context menu of the desktop.

It's just when the window is maximized, you can stretch it to "full screen" by hand and its fine too. maximize > problem appears.

Users have dual screens

if the user signs out, and signs back in it works.

if i disconnect the user from the session and they log back in it works.

if i connect to the session with one screen it works.

CTRL+SHIFT+WIN+B and signs back in it works.

Problem occurs with notebook and multi-vendor desktops with ou without offboard video card.

Occurs with HD graphics:

Intel® HD Graphics 630

Intel® HD Graphics 530

Intel® UHD Graphics 620

Problem reported and known by other users:

https://answers.microsoft.com/en-us/windows/forum/windows_10-update/windows-terminal-server-2016-multi-monitor/aefbec87-0f5e-4f35-8296-b432d7d7f98b?tm=1538402889026&rtAction=1538550302665

https://answers.microsoft.com/en-us/windows/forum/all/windows-10-pro-missing-title-bar-and-part-of-the/3a16d7d2-a212-42cd-8f57-b9255a4a15e5

https://productforums.google.com/forum/#!topic/chrome/kztvALbicwE;context-place=forum/chrome

https://answers.microsoft.com/en-us/windows/forum/windows_10-files/white-bar-covering-top-portion-of-windows-explorer/958e89c3-22ea-48d8-aeaf-bac25d11aa94

#TAG:

white bar covering top portion of windows explorer

white bar in top or bottom window when maximized

white bar across top of maximized

white or black bar across top of maximized

Re: Windows 10, multi Monitor, maximized window blank/empty space on top of screen.

Amy_C_Intel1 — Tue, 08 Jan 2019 03:56:09 GMT

Hello SJapa, Thank you for posting on the Intel® Communities. When did the issue start? What are the conflict driver versions? How many units are affected? What are the computer models? What is the Windows 10 build installed in each computer? Amy C Intel Customer Support Technician Under Contract to Intel Corporation

Re: Windows 10, multi Monitor, maximized window blank/empty space on top of screen.

SJapa — Tue, 08 Jan 2019 18:34:41 GMT

When did the issue start?

~June 2018.

What are the conflicitic driver versions?

23.20.16.4973, A06

23.20.16.4905,A04

22.20.16.4836,A05 10

22.20.16.4771,A04 16

21.20.16.4627,A03 04

21.20.16.4565,A02 24

21.20.16.4542,A01 25

How many units are affected?

+ 1000 unit (multi-vendor).

What are the computer models?

Various, Dell (Optiplex 3050, 3040, Inspiron 7572), HP (ProDesk 400 G3 Mini, HP Z240 Tower Workstation), Lenovo.

Problem occurs with notebook and multi-vendor desktops with ou without offboard video card.

Occurs with HD graphics:

Intel® HD Graphics 630

Intel® HD Graphics 530

Intel® UHD Graphics 620

What is the Windows 10 build installed in each computer?

1803 and 1809.

Re: Windows 10, multi Monitor, maximized window blank/empty space on top of screen.

PGame — Tue, 08 Jan 2019 20:20:58 GMT

Hello guys

I'm also having the same problems

Any solution already?

Re: Windows 10, multi Monitor, maximized window blank/empty space on top of screen.

MEdua2 — Tue, 08 Jan 2019 20:30:06 GMT

Hi guys!

I'm facing the same problems.

Is there any ETA for solution?

Re: Windows 10, multi Monitor, maximized window blank/empty space on top of screen.

Amy_C_Intel1 — Wed, 09 Jan 2019 03:59:15 GMT

The drivers you mentioned seem the versions provided by the computer manufacturers. Is the issue present in your environment with drivers from our Download Center? https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630 https://downloadcenter.intel.com/product/88345/Intel-HD-Graphics-530 https://downloadcenter.intel.com/product/126789/Intel-UHD-Graphics-620 Have you tried with a Windows roll back? Amy C Intel Customer Support Technician Under Contract to Intel Corporation

Re: Windows 10, multi Monitor, maximized window blank/empty space on top of screen.

Shibby — Wed, 09 Jan 2019 20:44:24 GMT

I have been seeing the same behavior for several users. Changing the following configuration used to be a fix a while ago, but doesn't look like it is anymore:

Go to Intel Graphics Control Panel / Display / General Settings / Tick Scale Full Screen / Tick override application settings / Apply.

I see it all around several forums, but still no valid solution has been provided and doesn't look like a single manufacturer issue as different vendors are facing the same behavior.

Re: Windows 10, multi Monitor, maximized window blank/empty space on top of screen.

SJapa — Fri, 11 Jan 2019 00:22:23 GMT

AmyC,

Driver installation generates error stating not to be compatible:

"Error: The driver being installed is not validated for this computer. Obtain the appropriate driver from the computer's manufacturer. Setup will exit.

Error: This driver could not be installed on this computer. Contact the computer's manufacturer for further information".

dch_win64_25.20.100.6471.exe

https://downloadmirror.intel.com/28435/a08/dch_win64_25.20.100.6471.exe

Article ID: 000005469

https://www.intel.com/content/www/us/en/support/articles/000005469/graphics-drivers.html

Windows roll back is not possible.

The Intel driver dont approved for Windows 10 (1803 and 1809)?

*Other users have the same problem.

Re: Windows 10, multi Monitor, maximized window blank/empty space on top of screen.

Amy_C_Intel1 — Fri, 11 Jan 2019 03:58:54 GMT

In that case you can try updating the driver using the https://downloadcenter.intel.com/download/24345/Intel-Driver-Support-Assistant and also running Windows 10 updates. You will need to check with Microsoft if the specific update comes with the latest DCH driver. Version 25.20.100.6471 is supported on 9th Generation Intel® Core processors, 8th Generation Intel® Core processors, 7th Generation Intel® Core processors, 6th Generation Intel® Core and Intel® Mobile Xeon processors and related Pentium/Celeron: • Microsoft Windows* 10-64 - Fall Creators Update (1709) • Microsoft Windows* 10-64 - April 2018 Update (1803) • Microsoft Windows* 10-64 - October 2018 Update (1809) Amy C Intel Customer Support Technician Under Contract to Intel Corporation

Re: Windows 10, multi Monitor, maximized window blank/empty space on top of screen.

SJapa — Thu, 17 Jan 2019 19:01:56 GMT

Functional equipments with driver 21.20.16.4542 (Release date 25 Jan 2017) pointed manually.

All new versions have the bug.

Re: Windows 10, multi Monitor, maximized window blank/empty space on top of screen.

Amy_C_Intel1 — Fri, 18 Jan 2019 06:47:39 GMT

Thank you for that information. We recommend you to stick with that driver version. I will report this to the product team. For future driver releases visit https://downloadcenter.intel.com/ Amy C Intel Customer Support Technician Under Contract to Intel Corporation

Re: Windows 10, multi Monitor, maximized window blank/empty space on top of screen.

Amy_C_Intel1 — Tue, 29 Jan 2019 06:58:35 GMT

We wanted to follow up this matter. If you need further assistance let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation

Re: Windows 10, multi Monitor, maximized window blank/empty space on top of screen.

ZNyki — Fri, 01 Feb 2019 15:24:17 GMT

Hello,

I also occur this bug and can't install previous driver - 8th generation Intel.

Can you suggest something?

It mostly happenes when we use office apps on network shares.

Re: Windows 10, multi Monitor, maximized window blank/empty space on top of screen.

Amy_C_Intel1 — Fri, 01 Feb 2019 23:17:15 GMT

Please, help us to track his behavior by creating a new thread. Add all you information on a new thread, you can take this thread as reference. Amy C Intel Customer Support Technician Under Contract to Intel Corporation

Re: Windows 10, multi Monitor, maximized window blank/empty space on top of screen.

Amy_C_Intel1 — Fri, 01 Feb 2019 23:18:15 GMT

SJapa, I have not heard back from you so I will close this inquiry now. If you need further assistance, please post a new question. Amy C Intel Customer Support Technician Under Contract to Intel Corporation

Re: Windows 10, multi Monitor, maximized window blank/empty space on top of screen.

SJapa — Sat, 02 Feb 2019 00:07:31 GMT

Using the old drvier is not a solution.

Windows update updates it frequently and we have to repeat the driver downgrade process.

Does Intel have a new driver forecast?

Re: Windows 10, multi Monitor, maximized window blank/empty space on top of screen.

SJapa — Sat, 02 Feb 2019 00:10:08 GMT

Using the old drvier is not a solution.

Windows update updates it frequently and we have to repeat the driver downgrade process.

Does Intel have a new driver forecast?

Re: Windows 10, multi Monitor, maximized window blank/empty space on top of screen.

Amy_C_Intel1 — Fri, 08 Feb 2019 06:43:47 GMT

We would need clear steps to reproduce the issue. Perhaps, you can record a video where we can see the steps to reproduce and the issue itself showing up. Also require the DxDiag.txt and Graphics report from a failing system in order to capture important details. In addition, is it only with multi-monitor configs? Does it have to be Extended or clone? https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html Amy C Intel Customer Support Technician Under Contract to Intel Corporation

Re: Windows 10, multi Monitor, maximized window blank/empty space on top of screen.

SJapa — Wed, 13 Feb 2019 18:38:56 GMT

Attached is the video of the problem.

Re: Windows 10, multi Monitor, maximized window blank/empty space on top of screen.

SJapa — Wed, 13 Feb 2019 18:39:33 GMT

Attached Dxdiag