https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624789#M73430 Hello rockstarrocks, Thank you for posting on the Intel ® communities. I would recommend that you do the update but using our executable since it is not working properly when it is done with the Windows* update. Please refer to the link below: <A href="https://downloadcenter.intel.com/download/28445/Intel-Graphics-Driver-for-Windows-10?product=96551">https://downloadcenter.intel.com/download/28445/Intel-Graphics-Driver-for-Windows-10?product=96551</A> Make sure to read the detailed description before continuing with the process. Once you have downloaded the executable, please follow these steps: 1 - Go to device manager and check for the Intel ® HD 620 2 - Right-click on it and select uninstall, make sure to remove the drivers as well. 3 - Restart the system. 4 - Run the executable and let it install. 5 - Re-connect to the internet and check to see if the error keeps happening. By now, the driver should be updated and it should not show any erros. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation Fri, 04 Jan 2019 03:20:45 GMT David_V_Intel 2019-01-04T03:20:45Z https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624785#M73426 <P>CPU: i7-7500U</P><P>Win10 v1809 build 17763.195</P><P>Driver Version: 25.20.100.6471</P><P>Security product: Eset</P><P>Device: ASUS VivoBook R558UQ (X556UQK)</P> Wed, 02 Jan 2019 02:12:50 GMT https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624785#M73426 rockstarrocks 2019-01-02T02:12:50Z https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624786#M73427 <P>Can please at least help me out.</P> Wed, 02 Jan 2019 22:07:08 GMT https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624786#M73427 rockstarrocks 2019-01-02T22:07:08Z https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624787#M73428 <P>I dont know below method works or not , but try </P><P>type&nbsp;below&nbsp;commands one by one&nbsp;in cmd, then press enter</P><P><B>Sfc.exe /Scannow </B></P><P><B>Dism.exe /Online /Cleanup-Image /StartComponentCleanup /Resetbase /Defer</B></P><P><B>Dism.exe /Online /Cleanup-Image /RestoreHealth</B></P><P>&nbsp;</P><P>&nbsp;</P><P>restart the windows</P> Wed, 02 Jan 2019 22:55:33 GMT https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624787#M73428 VARADHARAJAN 2019-01-02T22:55:33Z https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624788#M73429 <P>Didn't work <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P> Thu, 03 Jan 2019 19:30:48 GMT https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624788#M73429 rockstarrocks 2019-01-03T19:30:48Z https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624789#M73430 Hello rockstarrocks, Thank you for posting on the Intel ® communities. I would recommend that you do the update but using our executable since it is not working properly when it is done with the Windows* update. Please refer to the link below: <A href="https://downloadcenter.intel.com/download/28445/Intel-Graphics-Driver-for-Windows-10?product=96551">https://downloadcenter.intel.com/download/28445/Intel-Graphics-Driver-for-Windows-10?product=96551</A> Make sure to read the detailed description before continuing with the process. Once you have downloaded the executable, please follow these steps: 1 - Go to device manager and check for the Intel ® HD 620 2 - Right-click on it and select uninstall, make sure to remove the drivers as well. 3 - Restart the system. 4 - Run the executable and let it install. 5 - Re-connect to the internet and check to see if the error keeps happening. By now, the driver should be updated and it should not show any erros. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation Fri, 04 Jan 2019 03:20:45 GMT https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624789#M73430 David_V_Intel 2019-01-04T03:20:45Z https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624790#M73431 <P>Thanks for the reply DavidV_Intel,</P><P>As I wrote in the original post I am already using latest drivers and I only update using Intel Driver and support assistant.</P> Fri, 04 Jan 2019 03:43:38 GMT https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624790#M73431 rockstarrocks 2019-01-04T03:43:38Z https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624791#M73432 <P>Just to be clear are you asking me to reinstall drivers? cause they are already updated.</P> Fri, 04 Jan 2019 21:10:51 GMT https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624791#M73432 rockstarrocks 2019-01-04T21:10:51Z https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624792#M73433 Hello rockstarrocks, Thank you for your response. That is correct, please re-install the drivers from scratch and with the method described, there should not be any notifications from driver updates after this. Let me know the outcome. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation Sat, 05 Jan 2019 05:39:10 GMT https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624792#M73433 David_V_Intel 2019-01-05T05:39:10Z https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624793#M73434 <P>I just did that (uninstall then installing downloaded driver), let's see how that goes. I will update the thread.</P> Sat, 05 Jan 2019 06:26:34 GMT https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624793#M73434 rockstarrocks 2019-01-05T06:26:34Z https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624794#M73435 Hello rockstarrocks, Thank you for your response. I understand, please let us know the outcome. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation Wed, 09 Jan 2019 08:08:09 GMT https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624794#M73435 David_V_Intel 2019-01-09T08:08:09Z https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624795#M73436 <P><span class="lia-inline-image-display-wrapper" image-alt="Annotation 2019-01-11 221539.jpg"><img src="https://community.intel.com/t5/image/serverpage/image-id/1058i1F055588CB5E15B4/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="Annotation 2019-01-11 221539.jpg" alt="Annotation 2019-01-11 221539.jpg" /></span></P><P>&nbsp;</P><P>The Issue is still present <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span> and there is no sign of a failed update in windows update history.</P> Sat, 12 Jan 2019 00:44:39 GMT https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624795#M73436 rockstarrocks 2019-01-12T00:44:39Z https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624796#M73437 Hello rockstarrocks, Thank you for your response. This seems to be more related to a problem with the Windows* Update Service, this is because from our side, you have installed the latest graphics driver and it means that there should not be any download for it unless there was a new release. To address this issue I would strongly suggest you to get in contact with Microsoft* and share with them the error that shows up there, they should have a list of error codes and can give you more insight as to what the problem could be. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation Tue, 15 Jan 2019 01:04:20 GMT https://community.intel.com/t5/Graphics/I-am-getting-an-error-in-reliability-monitor-Exact-report-read/m-p/624796#M73437 David_V_Intel 2019-01-15T01:04:20Z