topic Re: HDMI Connection Problems with Intel HD620 in Graphics

HDMI Connection Problems with Intel HD620

DEber2 — Thu, 28 Dec 2017 11:06:38 GMT

Hi there,

I am facing same problems like the guys in thread .

I have same issues while trying to connect Sony TV via HDMI and Intel HD620 of my HP BS058NG Notebook. As far as i can see there are no newer Drivers then 22.20.16.4749 as of July 2017 available yet for win 10 64bit Kaby Lake (installed).

It must be something with the graphics Card as i can connect other Laptops with my TV. Like RobMac wrote in the other threat, the connection worked once, and then never again without having done any changes to the Settings. After i tried all i can do, i`m at the end of my latin.

THx for any help!

Dan

Re: HDMI Connection Problems with Intel HD620

idata — Thu, 28 Dec 2017 20:23:49 GMT

Hello Dan_The1,

I understand you are facing some issues with the Intel® Graphics that your laptop has. It will be my pleasure to assist you with your issue.

We can try to perform a manual update for your graphic drivers. In order to achieve so, please download the following .zip file. This will be the graphics version 15.60.01.4877 released on 12/7/2017: https://downloadmirror.intel.com/27355/a08/win64_15.60.01.4877.zip https://downloadmirror.intel.com/27355/a08/win64_15.60.01.4877.zip

Then, for you to perform the manual update please follow the instructions of the following link: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

I can see that the computer you have is manufactured by HP. Please be aware that the driver I am sharing with you is a generic driver from Intel® and some feature of it might not be available for your machine, we always recommend verifying if there is any update with the manufacturer of the computer. Nevertheless, we can try to perform this troubleshooting step.

Please let me know which are the results.

Antony S.

Re: HDMI Connection Problems with Intel HD620

VVuko2 — Thu, 28 Dec 2017 21:59:25 GMT

Hi everyone

My first and only one post I hope

Same HDMI problem here

Notebook Samsung 3500EM, windows 10 education, with intel HD620 graphics and TV LG 47LW579S-ZD, smart 3D. This LG TV worked like a charm with Toshiba Satellite L750, windows 7, in all display modes. Allmost one month I am installing and uninstalling graphic drivers. Same laptop is working with Denver 55" UHD TV, but not working with Samsung 46"...

I will attach some screen shots when HDMI connected and when not. Sound is going all time trough HDMI connection, no picture at all. Last screen shot was made with HDMI connected, sisplay set as extended, which is shown on screen shot, but no at TV.

Help, please.

Re: HDMI Connection Problems with Intel HD620

idata — Thu, 28 Dec 2017 22:54:57 GMT

Hello veselinv,

I understand you are having the same problem with the Intel® Graphics HD620.

In order to provide you with more accurate information and a proper solution, it is my recommendation for you to open a new thread explaining your situation since we can not assist more than one issue per threat.

I really apologize for any type of inconvenience this might cause and thank you in advance for your patience.

Antony S.

Re: HDMI Connection Problems with Intel HD620

VVuko2 — Sun, 31 Dec 2017 00:26:45 GMT

Solved with Samsung OEM driver, found here in other thread, older than actuall. I will check if HDMI connection is working now on other TV. Thx.

Re: HDMI Connection Problems with Intel HD620

idata — Mon, 01 Jan 2018 18:29:58 GMT

Hello veselinv,

It is really good to hear that your system is up and running now.

Antony S.

Re: HDMI Connection Problems with Intel HD620

DEber2 — Mon, 01 Jan 2018 18:43:31 GMT

Unfortunately i cant manually install the displayed 15.60 Drivers. My System says the best Drivers are already installed. I even did uninstall the Drivers and roll back to older Drivers, still i cant connect to TV.

Re: HDMI Connection Problems with Intel HD620

VVuko2 — Tue, 02 Jan 2018 12:19:40 GMT

Try the same thing I made, installing HP OEM driver, even is older than that one.

Re: HDMI Connection Problems with Intel HD620

Stefan3D — Tue, 02 Jan 2018 18:33:53 GMT

@ Dan_The1

Meanwhile there is a newer driver https://downloadcenter.intel.com/download/27412/Graphics-Intel-Graphics-Driver-for-Windows-15-60- Download Intel® Graphics Driver for Windows* [15.60]

To bypass "best drivers are already installed" message install driver via "have disk method" as described at:

https://www.windowscentral.com/how-install-intel-beta-graphics-drivers-surface

(ignore prolog about MS surface)

Re: HDMI Connection Problems with Intel HD620

DEber2 — Wed, 03 Jan 2018 22:02:50 GMT

fixed w new drivers. Ty mates