topic Updating/Installing Drivers Issue in Graphics

Updating/Installing Drivers Issue

RBani — Sat, 13 Jan 2018 02:15:57 GMT

When attempting to update/install drivers, an error occurs.

The error says:

The following hardware was not installed

Intel(R) HD Graphics

An error occurred during the installation of this device.

The system cannot find the file specified.

If anyone knows how to fix this please let me know, been at it for a couple weeks.

Thank you.

Re: Updating/Installing Drivers Issue

AlHill — Sat, 13 Jan 2018 02:21:01 GMT

Ryan, is this the same issue as here:

or is this a different issue?

Again, provide as much information about your system as you can so the intel support staff can help.

Doc

Re: Updating/Installing Drivers Issue

RBani — Sat, 13 Jan 2018 17:33:46 GMT

I have got past all of the steps on that issue. However, the last step (installing) still hasn't worked. Intel support messaged me to contact someone and gave me a web. However, the site always says "not available".

I really am not sure why I have this issue.

Thanks.

Re: Updating/Installing Drivers Issue

APMichael — Sun, 14 Jan 2018 12:00:52 GMT

Same issue here! Starting with the latest driver version 15.60.2.4901.

I used the following workaround: After the error message I simply rebooted Windows. After the reboot Windows installed the latest version automatically.

System: ASUS VivoMini UN65, i3-6100U (HDG 520), Windows 10 (x64, 1709)

Re: Updating/Installing Drivers Issue

RBani — Mon, 15 Jan 2018 16:53:19 GMT

Thanks for the reply,

Ill try this right away.