topic Re: My Graphic Settings isn't opening in Graphics

My Graphic Settings isn't opening

MFaro4 — Wed, 02 Jan 2019 11:01:38 GMT

I go on desktop right click on it, I press the Intel Graphic Settings and it does open, but it says Initializing and it just doesn't open at all.

I have even tried to do CTRL+ALT+F12 but it still doesn't open

Re: My Graphic Settings isn't opening

VARADHARAJAN — Wed, 02 Jan 2019 14:32:28 GMT

That means its corrupted while installing drivers before. Some registry keys are corrupted or missing , that's why you cant open IGCP .

Did you using standard driver or legacy driver ,

Which version of graphics driver you installed already.

Whats the processor model and graphics controller name

Re: My Graphic Settings isn't opening

MFaro4 — Fri, 04 Jan 2019 10:11:33 GMT

im kind of new at this, so how do i get the stuff required?

Re: My Graphic Settings isn't opening

Alberto_R_Intel — Tue, 08 Jan 2019 04:28:35 GMT

Hi MFaro4, Thank you for posting in the Intel® Communities Support.

The information requested previously will be available in the SSU report. Please follow the instructions in the link below and attach the file to this thread so we can provide the most accurate assistance:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

To attach the report, please select the clip icon you will find at the lower-left corner once you choose the "reply" option.

Regards,

Alberto R.

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: My Graphic Settings isn't opening

MFaro4 — Tue, 08 Jan 2019 07:25:21 GMT

This is the only thing on my PC labeled as "SSU report" so if it is the wrong file I can try and find the right file

Re: My Graphic Settings isn't opening

Alberto_R_Intel — Tue, 08 Jan 2019 09:10:59 GMT

MFaro4, Perfect, thank you very much for providing the SSU report. We recommend to install the graphics driver provided by the manufacturer of the board, in this case Gigabyte, since that driver was customized by them to work with your specific platform. What we can try now is to un-install the graphics driver and the re-install it again. Instructions to un-install the driver: https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html I looked for the driver at Gigabyte's web site and the latest driver version is 100.6291, please try to install that driver: https://www.gigabyte.com/Motherboard/GA-H270N-WIFI-rev-10#support-dl-driver-vga If the problem persists after that, since the processor works with Intel® HD Graphics 630, we can also try to install driver version 15.47.02.4815: https://downloadcenter.intel.com/download/27199/Intel-Graphics-Driver-for-Windows-15-47-?product=98909 Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation

Re: My Graphic Settings isn't opening

Alberto_R_Intel — Fri, 18 Jan 2019 05:42:39 GMT

MFaro4, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation

Re: My Graphic Settings isn't opening

Alberto_R_Intel — Thu, 24 Jan 2019 06:29:39 GMT

MFaro4, Is there anything else we can help you with? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation