topic Re: Driver that supports BFME ROTWK on Intel UHD Graphics 620 in Graphics

Driver that supports BFME ROTWK on Intel UHD Graphics 620

STrem1 — Sun, 20 May 2018 15:05:04 GMT

Hi,

I wish to play at my old game The Battle for Middle-earth II: The Rise of the Witch-king on my Lenovo Yoga 920 that has the Intel UHD Graphics 620. Is there any old GPU driver version that would support it? I would be surprised, but couldn't be so sure without asking. Or else, could the next driver update support it?

Thank you

Re: Driver that supports BFME ROTWK on Intel UHD Graphics 620

Stefan3D — Mon, 21 May 2018 01:05:07 GMT

You should describe exactly which trouble you have with your current driver.

Try drivers from this list https://downloadcenter.intel.com/product/126789/Intel-UHD-Graphics-620 Downloads for Intel® UHD Graphics 620

Hit "show more".

Otherwise check out: https://support.microsoft.com/en-us/help/15078/windows-make-older-programs-compatible Make older programs compatible with this version of Windows

Re: Driver that supports BFME ROTWK on Intel UHD Graphics 620

STrem1 — Mon, 21 May 2018 06:01:13 GMT

Thank you for helping.

First, the problem is that the program crashes at start (not responding). I'm pretty sure the problem is not the operating system because the game was working fine on my old laptop and it was running on windows 10. I based my conclusion on two topics from different forums, including one from here.

This guy had the same problem, but had a different GPU so that solution will not work for me.

This explores some solutions for this kind of problem. But it leads me to the conclusion, again, that the problem his the GPU driver incompatibility.

https://www.gamereplays.org/community/index.php?showtopic=969979&st=0 https://www.gamereplays.org/community/index.php?showtopic=969979&st=0

I will try every driver possible, but I was hoping for more direct solution. On the other hand, I was also hoping to get Intel's attention so that they could fix drivers to be compatible with old games.

Re: Driver that supports BFME ROTWK on Intel UHD Graphics 620

Stefan3D — Mon, 21 May 2018 06:14:23 GMT

Next steps:

check the folder c:\ProgramData\Microsoft\Windows\WER\ReportArchive\ for a report from your game.

If you find one, upload it here

Also upload a report from

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

so an Intel agent can look at it.

Re: Driver that supports BFME ROTWK on Intel UHD Graphics 620

STrem1 — Mon, 21 May 2018 18:29:10 GMT

Hi,

Here is the crash report. I also added this file to the ticket's attachements with my system informations gathered from the system support utility.

Re: Driver that supports BFME ROTWK on Intel UHD Graphics 620

Stefan3D — Mon, 21 May 2018 19:57:44 GMT

Here is a description of the crash code

https://channel9.msdn.com/Shows/Inside/C0000005 https://channel9.msdn.com/Shows/Inside/C0000005

I have no idea how to fix it though...

Re: Driver that supports BFME ROTWK on Intel UHD Graphics 620

STrem1 — Tue, 22 May 2018 17:47:24 GMT

That's pretty generic. Hope Intel find a way to fix this, since my old laptop had an intel HD Graphics 4000 and was able to run it without any problem.

Re: Driver that supports BFME ROTWK on Intel UHD Graphics 620

idata — Wed, 30 May 2018 23:45:07 GMT

Hello satris,

I am following up with your case and see that we have not heard back from you.

If you need more assistance do not hesitate to reply.

Regards,

David V

Re: Driver that supports BFME ROTWK on Intel UHD Graphics 620

STrem1 — Wed, 30 May 2018 23:59:56 GMT

Hi,

I've tried much of what I could do to make this game work on my laptop, without success. I was waiting for you to dive further into the issue so you could tell me if any solution is possible.

Thank you for the follow-up.

Re: Driver that supports BFME ROTWK on Intel UHD Graphics 620

idata — Thu, 31 May 2018 22:57:13 GMT

Hello satris,

Thank you for your response.

I understand, I just checked some details and found that there is a new driver version for your Intel ® Graphics Controller. Please download the ".zip" file from the link below:

https://downloadcenter.intel.com/download/27803/Graphics-Intel-Graphics-Driver-for-Windows-10?product=126789 https://downloadcenter.intel.com/download/27803/Graphics-Intel-Graphics-Driver-for-Windows-10?product=126789

Once downloaded, please follow the steps below:

1 - Unzip the file to a designated location or folder.

2 - Right-click Windows Start icon and open Device Manager.

3 - Click Yes when prompted for permission from User Account Control.

4 - Expand the Display adapters section.

5 - Right-click the Intel® graphics entry and select Update Driver Software.

6 - Click "Browse my computer for driver software".

7 - Click "Let me pick from a list of device drivers on my computer".

8 - Click "Have Disk".

9 - Click "Browse".

10 - Access the designated location or folder, and access a folder called "Graphics".

11 - Select the .INF file (Setup Information).

12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.

13 - Reboot your computer

Please let me know the outcome.

Regards,

David V

Re: Driver that supports BFME ROTWK on Intel UHD Graphics 620

STrem1 — Sat, 02 Jun 2018 15:02:30 GMT

Hi,

I did update to this version and tried it. Not working either. Do you want me to send you the error log again with that version?

Although, I've sent my laptop for a repair so I cannot do this right now. I'll have it back in a week or so, then will be able to run some tests with you if needed.

Re: Driver that supports BFME ROTWK on Intel UHD Graphics 620

idata — Mon, 04 Jun 2018 23:56:17 GMT

Hello satris,

Thank you for your response.

I understand, please provide me with the log as soon as you get the computer back so that we can continue and see if there is any fix for this.

Regards,

David V

Re: Driver that supports BFME ROTWK on Intel UHD Graphics 620

idata — Wed, 20 Jun 2018 21:12:31 GMT

Hello satris,

I am following up with your case and see that we have not heard back from you.

Were you able to gather the logs?

If you need more assistance do not hesitate to reply.

Regards,

David V

Re: Driver that supports BFME ROTWK on Intel UHD Graphics 620

STrem1 — Thu, 21 Jun 2018 13:46:41 GMT

Hi,

I still have not got back my laptop. The repair is taking much longer than expected.

Is it ok for you to wait again for a little longer? Or, do you prefer closing this thread and I would contact you again when I'll get back my laptop?

Re: Driver that supports BFME ROTWK on Intel UHD Graphics 620

idata — Thu, 21 Jun 2018 23:55:41 GMT

Hello satris,

Thank you for your response.

Up to this point I will proceed to close this request. However, once the laptop is back, if needed, please reply to this message so we can continue assisting you with the issue if it still persists.

Regards,

David V