topic Re: Why i cannot update the latest version of Intel HD Graphics 520 on my laptop. this only happen now. before i was able to update all my software using the DSA. in Graphics

Why i cannot update the latest version of Intel HD Graphics 520 on my laptop. this only happen now. before i was able to update all my software using the DSA.

rborj1 — Tue, 05 May 2020 10:07:05 GMT

i already tried the provided step by step process to fix it. but none of them solve the problem.

Re: Why i cannot update the latest version of Intel HD Graphics 520 on my laptop. this only happen now. before i was able to update all my software using the DSA.

AlHill — Tue, 05 May 2020 10:08:32 GMT

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Doc

Re: Why i cannot update the latest version of Intel HD Graphics 520 on my laptop. this only happen now. before i was able to update all my software using the DSA.

rborj1 — Tue, 05 May 2020 10:15:33 GMT

Thank you sir, ill try your suggestion..

Re: Why i cannot update the latest version of Intel HD Graphics 520 on my laptop. this only happen now. before i was able to update all my software using the DSA.

rborj1 — Tue, 05 May 2020 10:22:58 GMT

good day sir, i try the option you have provided, but its just scanned and let me send the information to intel web page, however the page where in am supposedly directed was down and cannot be reached. may i ask if theres any option you could help me with? thank you in advance.

Re: Why i cannot update the latest version of Intel HD Graphics 520 on my laptop. this only happen now. before i was able to update all my software using the DSA.

Leonardo_C_Intel — Wed, 06 May 2020 00:51:39 GMT

Hello rborj1

Please attach the Intel® SSU requested by Al Hill.

What is the brand and model of your system?

What is the current Intel graphics driver on the system?

What is the error message that you are having? (please attach a picture of it).

What is the driver version that you are trying to install on the system?

Regards,

Leonardo C.

Intel Customer Support Technician

Re: Why i cannot update the latest version of Intel HD Graphics 520 on my laptop. this only happen now. before i was able to update all my software using the DSA.

Leonardo_C_Intel — Fri, 15 May 2020 02:36:14 GMT

Hello rborj1

Have you been able to collect the information requested?

Regards,

Leonardo C.

Intel Customer Support Technician

Re: Why i cannot update the latest version of Intel HD Graphics 520 on my laptop. this only happen now. before i was able to update all my software using the DSA.

rborj1 — Fri, 15 May 2020 11:01:44 GMT

good day, ive already fixed the problem by uninstalling and re installing the drive... as provided by your site.. than you very much for the help..