topic Re: Driver update problem? in Graphics

Driver update problem?

DragonSpitz — Thu, 28 May 2020 16:47:22 GMT

I installed the DCH driver before May 2020 update. After the update, driver assistant said: "Sorry, we didn't find any supported Intel drivers or software." Do I have to reinstall the graphic card?

Re: Driver update problem?

AlHill — Thu, 28 May 2020 17:07:56 GMT

Just check the version of the driver that is installed.

Did you read the exclusion list for IDSA?

https://www.intel.com/content/www/us/en/support/articles/000032252/software/software-applications.html

Also, IDSA is intended for Intel board products.

To provide more information, Download, run, and save the results of this utility as a text file:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file (using the paperclip under the toolbar).

Doc

Re: Driver update problem?

DragonSpitz — Fri, 29 May 2020 13:01:33 GMT

As I said before, I installed the Windows 10 DCH driver before the May 2020 update. Through IDSA, I also recieved one update from 5/5/20, it's the latest I guess. After updating Windows to May 2020, IDSA dosen't recognise any intel product. Tried reinstalling the driver, same issue. It's just that I may not know if there is any update for the driver, which I could manually check. And yes, I have a supported chipset, which is why I could install this driver. Anyway, here's the file attached.

Re: Driver update problem?

AdrianM_Intel — Sat, 30 May 2020 05:32:56 GMT

Hello DragonSpitz,

Thank you for posting on the Intel® communities.

You might try the following steps:

Run the Intel® DSA Uninstaller
Delete all old log files from C:\ProgramData\Intel\DSA
Restart the system
Go directly to Download Center and do a fresh install of Intel®DSA Version: 20.6.22.6 (Latest)

Regards,

Adrian M.

Intel Customer Support Technician

Re: Driver update problem?

DragonSpitz — Tue, 02 Jun 2020 18:57:29 GMT

Although I couldn't find any DSA folder for deleting log files (assuming it is already deleted with the uninstaller), I downloaded the latest version of DSA after reboot and the same issue remains. Today I manually checked for new driver update, installed, but still shows "Sorry, we didn't find any supported Intel drivers or software."

Sorry for the late reply, was busy.

Re: Driver update problem?

AdrianM_Intel — Wed, 03 Jun 2020 04:55:31 GMT

Hello DragonSpitz,

Thank you for your response.

Have you tried opening this tool with a different browser? this behavior started after a Windows* update.
Could you please share the log files from C:\ProgramData\Intel\DSA? so we can further investigate this
Please share a screenshot of the error.

Regards,

Adrian M.

Intel Customer Support Technician

Re: Driver update problem?

AdrianM_Intel — Sat, 06 Jun 2020 04:10:23 GMT

Hello DragonSpitz,

Were you able to check the previous post?

Regards,

Adrian M.

Intel Customer Support Technician

Re: Driver update problem?

DragonSpitz — Tue, 09 Jun 2020 22:48:03 GMT

I was going for the steps above, I decided to check if the error still exists, and, now it's not there. Seems everything fixed. Now it shows "Your Intel drivers and software are up to date". No idea if the DSA software or windows update fixed it, anyway seems my issue is gone for now. Thanks for the help.

Re: Driver update problem?

AdrianM_Intel — Tue, 09 Jun 2020 22:58:13 GMT

Hello DragonSpitz,

Thank you for your response.

I am glad to know that it's working fine now.

Regards,

Adrian M.

Intel Customer Support Technician