topic Re: I cannot update my Intel UHD 620 graphics. in Graphics

I cannot update my Intel UHD 620 graphics.

kshah16 — Sat, 15 Jun 2019 16:41:08 GMT

I am having problem updating my Intel UHD 620 graphic card. The problem occurred after I installed new windows 10 on my laptop. Currently the system shows a yellow triangle or caution mark next to my graphic adaptor in Device Manager. But, when it try to update the card, it says the best driver for your card is already installed.

I have also uninstalled the drivers and restarted the system but I receive the same message when it try to update the drivers after the system restarts.

Can someone help me to figure this out.

Regards

Khurram

Re: I cannot update my Intel UHD 620 graphics.

AlHill — Sat, 15 Jun 2019 16:52:11 GMT

Install the drivers provided by your laptop manufacturer.

Doc

Re: I cannot update my Intel UHD 620 graphics.

kshah16 — Sat, 15 Jun 2019 16:56:17 GMT

Thank you for your response. I also downloaded driver from Dell's website but when it tried to install it I received the message that my laptop does not meet minimum requirements for the software. It is core i5 with 4 gb ram.

Re: I cannot update my Intel UHD 620 graphics.

AlHill — Sat, 15 Jun 2019 17:01:07 GMT

Which core i5?

And, what version of W10 are you running? 1903? 1809? 1803? Other?

Doc

Re: I cannot update my Intel UHD 620 graphics.

kshah16 — Sat, 15 Jun 2019 17:06:10 GMT

Dell Inspiron 3576 Core i5 -8250U CPU @ 1.60GHz, 1800 Mhz, 4 Core(s), 8 Logical Processor(s) and windows version is 10.0.18362 Build 18362.

Re: I cannot update my Intel UHD 620 graphics.

AlHill — Sat, 15 Jun 2019 17:11:47 GMT

Does this dell have dual graphics?

You should use only the drivers from Dell.

That said, follow my procedure here:

https://forums.intel.com/s/question/0D50P00004Fm2ngSAB/how-to-install-the-dch-driver?language=en_US

The latest DCH driver is here:

https://downloadcenter.intel.com/download/28816/Intel-Graphics-Windows-10-DCH-Drivers?v=t

Doc

Re: I cannot update my Intel UHD 620 graphics.

kshah16 — Sat, 15 Jun 2019 17:14:12 GMT

yes, the system also has radeon 520 2gb graphics and i am having the same problem with this graphic card as well.

Re: I cannot update my Intel UHD 620 graphics.

AlHill — Sat, 15 Jun 2019 17:20:41 GMT

Then you MUST use both the intel and amd drivers provided by dell. And, you get support from dell.

Doc