topic Re: Please help in Graphics

Please help

CWalk15 — Sun, 04 Aug 2019 20:54:25 GMT

Everytime i try to update my graphics driver using the driver and support assistant i keep getting a message saying "A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer." i tried contacting my manufacturer ((toshiba)) but i am getting no emails back. the driver that the support assistant is installing is causing all my games to flicker 😞

Re: Please help

CWalk15 — Sun, 04 Aug 2019 20:55:40 GMT

can someone help me update it manually or something that might work?

Re: Please help

LeonWaksman — Sun, 04 Aug 2019 21:48:27 GMT

What is your Laptop model?
What is your Windows version?

Leon

Re: Please help

CWalk15 — Sun, 04 Aug 2019 22:03:42 GMT

Toshiba satalite s50-B

windows 10 home version 1903

Re: Please help

LeonWaksman — Sun, 04 Aug 2019 23:32:56 GMT

Fill the field in the table (see attached Image_1) http://www.toshiba.ie/support/my-product/laptops/# and click on Search . You will see the list of downloads. Download and install the following drivers: Active Management Technology (AMT) version 11.8.55.3510, Intel Management Engine Interface version 1.1.5.0.
Since you didn't provided complete identification of your laptop, can't point you to the correct Graphics Driver. The Toshiba Satelite S50-B can be for example S50-B-15N, S50-B-15U, S50-B-15P,... Each of this laptops have different specification for graphics adapter.
Could be that after installing drivers mentioned in paragraph 1 above, Window will update the correct driver (AMD or Intel).

Leon