topic Re: im having black screen problem when installing the intel graphics driver in Graphics https://community.intel.com/t5/Graphics/im-having-black-screen-problem-when-installing-the-intel/m-p/651896#M76980 If you need further assistance let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation Thu, 24 Jan 2019 06:47:54 GMT Amy_C_Intel1 2019-01-24T06:47:54Z im having black screen problem when installing the intel graphics driver https://community.intel.com/t5/Graphics/im-having-black-screen-problem-when-installing-the-intel/m-p/651891#M76975 <P>Im attaching the .txt file that generated using the system support utility</P> Mon, 14 Jan 2019 22:48:18 GMT https://community.intel.com/t5/Graphics/im-having-black-screen-problem-when-installing-the-intel/m-p/651891#M76975 ss34 2019-01-14T22:48:18Z Re: im having black screen problem when installing the intel graphics driver https://community.intel.com/t5/Graphics/im-having-black-screen-problem-when-installing-the-intel/m-p/651892#M76976 Hello ss34, Thank you for posting on the Intel® Communities. Make sure your Windows 10 is up to date. Then, try with the customize driver from HP: <A href="https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-750-100-desktop-pc-series/8499646/model/8524441/swItemId/ob-219471-1">https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-750-100-desktop-pc-series/8499646/model/8524441/swItemId/ob-219471-1</A> If you are unable to install that driver, try one of the other drivers from:<A href="https://support.hp.com/us-en/drivers/selfservice/hp-envy-750-100-desktop-pc-series/8499646/model/8524441">https://support.hp.com/us-en/drivers/selfservice/hp-envy-750-100-desktop-pc-series/8499646/model/8524441</A> Amy C Intel Customer Support Technician Under Contract to Intel Corporation Wed, 16 Jan 2019 01:41:19 GMT https://community.intel.com/t5/Graphics/im-having-black-screen-problem-when-installing-the-intel/m-p/651892#M76976 Amy_C_Intel1 2019-01-16T01:41:19Z Re: im having black screen problem when installing the intel graphics driver https://community.intel.com/t5/Graphics/im-having-black-screen-problem-when-installing-the-intel/m-p/651893#M76977 If you need further assistance let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation Thu, 17 Jan 2019 06:50:45 GMT https://community.intel.com/t5/Graphics/im-having-black-screen-problem-when-installing-the-intel/m-p/651893#M76977 Amy_C_Intel1 2019-01-17T06:50:45Z Re: im having black screen problem when installing the intel graphics driver https://community.intel.com/t5/Graphics/im-having-black-screen-problem-when-installing-the-intel/m-p/651894#M76978 <P>im having dell inspiron 3542 with windows 7.</P><P>can u help me?</P><P>&nbsp;</P> Thu, 17 Jan 2019 14:14:09 GMT https://community.intel.com/t5/Graphics/im-having-black-screen-problem-when-installing-the-intel/m-p/651894#M76978 ss34 2019-01-17T14:14:09Z Re: im having black screen problem when installing the intel graphics driver https://community.intel.com/t5/Graphics/im-having-black-screen-problem-when-installing-the-intel/m-p/651895#M76979 What is the issue with that computer? Amy C Intel Customer Support Technician Under Contract to Intel Corporation Fri, 18 Jan 2019 06:57:23 GMT https://community.intel.com/t5/Graphics/im-having-black-screen-problem-when-installing-the-intel/m-p/651895#M76979 Amy_C_Intel1 2019-01-18T06:57:23Z Re: im having black screen problem when installing the intel graphics driver https://community.intel.com/t5/Graphics/im-having-black-screen-problem-when-installing-the-intel/m-p/651896#M76980 If you need further assistance let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation Thu, 24 Jan 2019 06:47:54 GMT https://community.intel.com/t5/Graphics/im-having-black-screen-problem-when-installing-the-intel/m-p/651896#M76980 Amy_C_Intel1 2019-01-24T06:47:54Z Re: im having black screen problem when installing the intel graphics driver https://community.intel.com/t5/Graphics/im-having-black-screen-problem-when-installing-the-intel/m-p/651897#M76981 If you have more questions, please let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation Sat, 26 Jan 2019 06:54:24 GMT https://community.intel.com/t5/Graphics/im-having-black-screen-problem-when-installing-the-intel/m-p/651897#M76981 Amy_C_Intel1 2019-01-26T06:54:24Z Re: im having black screen problem when installing the intel graphics driver https://community.intel.com/t5/Graphics/im-having-black-screen-problem-when-installing-the-intel/m-p/651898#M76982 I have not heard back from you so I will close this inquiry now. If you need further assistance, please post a new question. Amy C Intel Customer Support Technician Under Contract to Intel Corporation Fri, 01 Feb 2019 05:10:52 GMT https://community.intel.com/t5/Graphics/im-having-black-screen-problem-when-installing-the-intel/m-p/651898#M76982 Amy_C_Intel1 2019-02-01T05:10:52Z