topic Re: Intel hd630 Graphics. Two monitors. One is seen in muted colors. in Graphics

Intel hd630 Graphics. Two monitors. One is seen in muted colors.

xdiez — Thu, 19 Mar 2020 01:41:10 GMT

I have a dell intel i5 pc with Intel HD Graphics 630 and Windows 10

The installed driver is 26.20.100.7870

I have two DP ports and an HDMI port.

Two Dell monitors:

DELL U2312HM 1920x1080

DELL P2010H at 1600x900

The U2312HM main monitor looks perfectly.

The P2010H is seen in muted colors. This same was connected to another PC and looked perfectly.

I have tried another DELL monitor that works correctly on another PC, with different DP, HDMI cables

I have tried with the intel software to adjust colors and it still doesn't work well.

What problem can there be?

Thank you

Re: Intel hd630 Graphics. Two monitors. One is seen in muted colors.

AlHill — Thu, 19 Mar 2020 02:02:20 GMT

What is the model number of your DELL pc?

Have you contacted DELL for support of their PC?

What is the model number of your processor?

What version of Windows 10? 1909?

Have you tried a different HDMI cable?

Doc

Re: Intel hd630 Graphics. Two monitors. One is seen in muted colors.

xdiez — Sat, 21 Mar 2020 15:06:14 GMT

Hi,

No, I think it is not Dell's problem

Dell Precision Tower 3420 XCTO Base

7th Gen Intel Core i5-7500 (Quad Core 3.4GHz, 3.8Ghz Turbo, 6MB, w/ HD Graphics 630)

Windows 10, 1909

2 DP ports and 1HDMI Port

I have tried different DP and HDMI cables.

I have tried with differents monitors. Different monitors that have been connected to another PC and are working fine

Thanks

Re: Intel hd630 Graphics. Two monitors. One is seen in muted colors.

AlHill — Sat, 21 Mar 2020 16:12:52 GMT

I did not ask if you thought it was a dell problem. I asked if you had contacted dell for support of their PC.

Dell likely tracks issues affecting their devices. Others with the same dell device may be experiencing the same issue, and dell might know about it.

Doc

Re: Intel hd630 Graphics. Two monitors. One is seen in muted colors.

xdiez — Sat, 21 Mar 2020 16:21:25 GMT

I have not answered you well.

I wanted to say:

No. I haven't contacted DELL, but I don't think it's a Dell problem

"Dell likely tracks issues affecting their devices. Others with the same dell device may be experiencing the same issue, and dell might know about it."

It is a logical and good suggestion that I had not thought of.

I will contact Dell

Thanks from Spain.

Re: Intel hd630 Graphics. Two monitors. One is seen in muted colors.

xdiez — Sat, 21 Mar 2020 16:26:59 GMT

Ugh, my product is not under warranty and I think it is not a good time now to call a call center in Spain.

I'll wait for things to settle down

Thanks for everything

Re: Intel hd630 Graphics. Two monitors. One is seen in muted colors.

AlHill — Sat, 21 Mar 2020 16:30:36 GMT

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then, an Intel support engineer can assist you.

Doc