topic Re: Intel® Driver & Support Assistant " Sorry, something went wrong while trying to scan." in Graphics

Intel® Driver & Support Assistant " Sorry, something went wrong while trying to scan."

GIvan6 — Mon, 18 May 2020 13:04:41 GMT

I've uninstalled and reinstalled Intel® Driver & Support Assistant, but getting the same message.

I've attached DSA and SSU logs.

Re: Intel® Driver & Support Assistant " Sorry, something went wrong while trying to scan."

Alberto_R_Intel — Tue, 19 May 2020 04:54:47 GMT

GIvan6, Thank you for posting in the Intel® Communities Support.

In order to try to fix this problem, even though you mentioned that you already try to re-install the Intel® Driver and Support Assistant application, we can try the following:

Try scanning with a different browser since Intel® DSA only works with the following browsers: Chrome, Firefox and Edge*
Clear the browser cache then try rescanning Intel® DSA
Run the Intel® Driver & Support Assistant Uninstaller Version: 20.1.5.6: https://downloadcenter.intel.com/download/29376/Intel-Driver-Support-Assistant-Uninstaller
Restart and run the latest Intel® Driver & Support Assistant tool version 20.5.20.3, released recently 5/13/2020: https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant?product=128824

Once you get the chance, please let us know the results.

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Intel® Driver & Support Assistant " Sorry, something went wrong while trying to scan."

Alberto_R_Intel — Fri, 22 May 2020 03:58:46 GMT

Hello GIvan6, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Intel® Driver & Support Assistant " Sorry, something went wrong while trying to scan."

GIvan6 — Fri, 22 May 2020 12:40:13 GMT

Hi,

originally I have tried with Chrome and Edge with the same result: didn't work.

I have now cleared Chrome and Edge cache, uninstalled then reinstalled DSA, then tried to run it in Chrome and Edge, still unsuccessful.

kind regards,

Gabor

Re: Intel® Driver & Support Assistant " Sorry, something went wrong while trying to scan."

Alberto_R_Intel — Fri, 22 May 2020 23:16:10 GMT

GIvan6, Thank you very much for providing that information.

We will do further research on this matter, in order for us to be able to do that please provide the latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Intel® Driver & Support Assistant " Sorry, something went wrong while trying to scan."

GIvan6 — Sat, 23 May 2020 22:06:33 GMT

thank you for looking into this.

file attached

kind regards,

Gabor

Re: Intel® Driver & Support Assistant " Sorry, something went wrong while trying to scan."

Alberto_R_Intel — Tue, 26 May 2020 01:05:18 GMT

GIvan6, Thank you very much for sharing the files.

Just to let you know, our developer team is now aware of this issue and they are working in the fix that will be released any time next week (May 28th to June 1st).

So, in this case, the best thing to do will be to wait for the new release and if the issue persists, please contact us back again.

Please let me know if you want me to let you know when the new Intel® Driver and Support Assitant version will be released or, if I should close the case for you to keep visiting our Intel® web site to verify when the update will be available?

https://downloadcenter.intel.com/product/128824/Intel-Driver-Support-Assistant-Intel-DSA-

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Intel® Driver & Support Assistant " Sorry, something went wrong while trying to scan."

GIvan6 — Thu, 28 May 2020 12:00:53 GMT

Hi AlbertR,

let's keep this case open until the fix is out, just in case the fix doesnt't work for me.

kind regards,

Gabor

Re: Intel® Driver & Support Assistant " Sorry, something went wrong while trying to scan."

Alberto_R_Intel — Fri, 29 May 2020 00:05:32 GMT

GIvan6, Thank you very much for your answer.

Sure, no problem, I will let you know as soon as the new Intel® DSA version becomes available.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Intel® Driver & Support Assistant " Sorry, something went wrong while trying to scan."

Alberto_R_Intel — Wed, 03 Jun 2020 04:44:45 GMT

GIvan6, I just received an update on this matter.

The new Intel® Driver and Support Assistant version 20.6.22.6 is now available for download, please install it and once you get the chance let us know the results:

https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant?product=128824

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Intel® Driver & Support Assistant " Sorry, something went wrong while trying to scan."

GIvan6 — Wed, 03 Jun 2020 11:51:18 GMT

Hi Albert,

it works fine now, thank you very much!

kind regards,

Gabor

Re: Intel® Driver & Support Assistant " Sorry, something went wrong while trying to scan."

Alberto_R_Intel — Wed, 03 Jun 2020 22:57:36 GMT

Hi GIvan6, Thank you very much for letting us know those updates.

Perfect, excellent, it is great to hear that the Intel® Driver and Support Assistant application is now working properly.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel