topic Re: How to fix my problem? in Graphics

How to fix my problem?

DStan30 — Mon, 27 Apr 2020 14:53:08 GMT

My VRam decreases from 512 mb to 128 mb after installing windows, I have windows 10 enterprise 64 bit, My procesor is intel hd graphics 620, and i have 8gb of ram ddr4. I searched all the internet and youtube to find a solution i tried all the stuff i could nothing worked, and my bios settings doesnt allow me to change anything that has memory usage! PLEASE HELP ME!

Re: How to fix my problem?

AlHill — Mon, 27 Apr 2020 15:07:06 GMT

How long did it take to search "all of the internet"?

There is nothing wrong with your set. Read this: https://www.intel.com/content/www/us/en/support/articles/000020962/graphics-drivers.html

Doc

Re: How to fix my problem?

n_scott_pearson — Mon, 27 Apr 2020 15:17:19 GMT

Al is correct; this is how it should be. Up to half (i.e. ~4GB) of system memory will be dynamically allocated to support graphics operations.

...S

Re: How to fix my problem?

DStan30 — Mon, 27 Apr 2020 15:29:41 GMT

how can it be correct if i have 128 mb of dedicated video memory instead of 512 mb, i bought the laptop 3 years ago and it had 512 mb of dedicated video memory, i used it 3 years like that and now i reinstalled windows and has dropped to 128, how can that be corret!

Re: How to fix my problem?

AlHill — Mon, 27 Apr 2020 15:35:51 GMT

You are confusing dedicated video memory (which is limited and controlled by the bios) with system video memory (which will use upto 50% of your system memory).

You have no problems. You just think you do.

Doc

Re: How to fix my problem?

DStan30 — Mon, 27 Apr 2020 15:44:47 GMT

i am not confusing any memory , there i had 512 mb and now i have 128 mb how could i confuse thi?

Re: How to fix my problem?

AlHill — Mon, 27 Apr 2020 15:51:25 GMT

Ok, then you need to contact the manufacturer of your device and or Microsoft. Intel did not make your motherboard or bios, which controls the DEDICATED video memory. That, or Microsoft is misreporting it.

Either way, this is not an Intel problem.

Doc

Re: How to fix my problem?

DStan30 — Mon, 27 Apr 2020 15:54:42 GMT

Ok i will try thanks for the help!

Re: How to fix my problem?

AlHill — Mon, 27 Apr 2020 15:55:22 GMT

And, in your search on all of the internet, do not start making registry changes.

Doc

Re: How to fix my problem?

n_scott_pearson — Mon, 27 Apr 2020 15:56:57 GMT

Ignoring for the moment that you obviously don't understand the difference, what is your actual problem? Is something not working? Is something not working as well? What? The numbers being different is NOT a problem.

...S

Re: How to fix my problem?

DStan30 — Mon, 27 Apr 2020 16:10:35 GMT

n.scott.pearson yes it is, the games i played on my device are no longer playable because of that, games like Rome 2 total war Cs.go or Fortnite, they are no longer playable on my laptop because of that , and you are telling me number is not important???

Re: How to fix my problem?

AlHill — Mon, 27 Apr 2020 16:14:49 GMT

What is the model number of your laptop?

Have you updated the bios on your laptop?

What version of windows 10? 1909?

What OS did you have before installing Windows 10?

Doc

Re: How to fix my problem?

DStan30 — Mon, 27 Apr 2020 16:34:06 GMT

these are the informations you asked for, no, I didn't updated my bios, i dont know what OS i had before windows instalation!

Re: How to fix my problem?

AlHill — Mon, 27 Apr 2020 16:44:53 GMT

"no, I didn't updated my bios, i dont know what OS i had before windows instalation!"

These are two important pieces of information, especially your previous OS.

Also, you are not on the current version of W10. Update from here:

https://www.microsoft.com/en-us/software-download/windows10

Doc

Re: How to fix my problem?

DStan30 — Mon, 27 Apr 2020 17:00:28 GMT

my OS before instalation was exactly the same as the one i have now!

Re: How to fix my problem?

AlHill — Mon, 27 Apr 2020 17:11:04 GMT

Ok, it is difficult extracting information from you. What was the reason for installing the same OS?

If you have w10 ltsc 17763, what version did you have before?

If you have 8gb now, how much did you have before?

If you have an Acer board now, what board did you have before?

And, from what I can see, your bios is far out of date.

You really need to contact Acer to get your bios updated. And, you need to answer the questions above.

Doc

Re: How to fix my problem?

DStan30 — Mon, 27 Apr 2020 17:25:34 GMT

im updating the bios right now

the reason for installing the same OS is because my HDD died and i replaced it!

i always had 8 gb not less... not more

i had exactly the same windows version as now

Re: How to fix my problem?

AlHill — Mon, 27 Apr 2020 17:28:48 GMT

Well, if the bios does not fix it, then this is a good question for microsoft. As I said, Intel did not make the board or the bios.

Doc

Re: How to fix my problem?

DStan30 — Mon, 27 Apr 2020 17:34:50 GMT

ok i will update the bios and reinstall a newer version of windows if this doesnt work i will contact microsoft! thanks for help and sorry for

wasting your time !

Re: How to fix my problem?

n_scott_pearson — Tue, 28 Apr 2020 05:15:55 GMT

Well, that's better. This is what you should have said in your problem description! Coming here and saying nothing more than "the numbers are different, help me" wasn't going to get you any sympathy.

...S