topic Re: Intel hd graphics 4000 black screen in Graphics

Intel hd graphics 4000 black screen

MBora2 — Thu, 26 Mar 2020 16:23:00 GMT

Hi, I am using Intel(R) Core(TM) i7-3770 motherboard.

But while installing intel graphics driver 4000, screen goes black always. Plz assist. I am using windows 7 64bit

Re: Intel hd graphics 4000 black screen

AlHill — Thu, 26 Mar 2020 19:33:11 GMT

You are using an i7-3770 processor.

What is the motherboard model number?

What version of WIndows 10? 1909?

What is the Intel graphics driver version prior to your attempted upgrade?

What is the link to the driver you are trying to upgrade with?

Doc

Re: Intel hd graphics 4000 black screen

MBora2 — Thu, 26 Mar 2020 23:10:30 GMT

My motherboard model no is- Gigabyte H61MS

ASUS 1072009 BIOS released 23.09.2016

Windows version - Windows 7 ultimate (64 bit)

I have nvidia gt210 graphics driver installed before, but now my nvidia card is damaged.

Kindly suggest, what to do .Scrrenshot attached with details

Re: Intel hd graphics 4000 black screen

AndrewG_Intel — Fri, 27 Mar 2020 07:32:45 GMT

Hello MBora2

Thank you for posting on the Intel® communities.

We would like to inform you that due to the Intel® HD Graphics 4000 and Intel® Core™ i7-3770 Processor have been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request. Thank you for understanding.

https://www.intel.com/content/www/us/en/support/discontinued-products.html

You can verify this product's discontinuance status at http://ark.intel.com/ > Product Status > "Discontinued".

Regards,

Andrew G.

Intel Customer Support Technician

Re: Intel hd graphics 4000 black screen

AlHill — Fri, 27 Mar 2020 08:02:51 GMT

@MBora2

Check your bios setting to see what the video settings are. If they are set to your add-on video card (which should now be removed), set them to you intel graphics or AUTO. If you need help, contact the motherboard manufacturer for help with their bios.

Doc