topic Re: Flickering problems with the intel hd 620. in Graphics

Flickering problems with the intel hd 620.

DReme1 — Thu, 28 Sep 2017 11:03:27 GMT

Hey,

Just bough a Lenovo Think Pad E570, yesterday installed the newest drivers out there. Yesterday after a few hours of working with it and today (which has gotten worse) got a lot of flickering going on. The moment i disable the current driver in the Device manager and reroll it to the Microsoft basic display adapter, the problem goes away.

Gonna drop a few videos about what i'm talking about here:

First one on how it goes away the moment i reroll to the microsoft drive: https://drive.google.com/open?id=0B6Z0DZubjjPkT3B3YWoxRFRyZDA VID_20170928_134228.mp4 - Google Drive

Second one on video on how it looks: https://drive.google.com/open?id=0B6Z0DZubjjPkN3B3SjZjOVpYNlk VID_20170927_211504.mp4 - Google Drive

Any help is appreciated. Wondering if it's fixable, what you're recommending and if i should start thinking about giving it back with the warranty.

Thanks in advance.

Re: Flickering problems with the intel hd 620.

Stefan3D — Thu, 28 Sep 2017 14:31:15 GMT

In all likelihood the laptop had come with a (custom) Intel graphics driver installed.

https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options Restore from a system restore point to go back to the point before you installed the generic (?) driver.

Try drivers provided by Lenovo

https://pcsupport.lenovo.com/de/en/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-e570/downloads laptops and netbooks :: thinkpad edge laptops :: thinkpad e570 Lenovo PC Support

Re: Flickering problems with the intel hd 620.

DReme1 — Thu, 28 Sep 2017 17:37:10 GMT

The laptop bought was without a OS, so there were no drivers installed. The Microsoft driver came with the windows installed and as far as i know, it's just a basic default driver Windows install, before updating to a better driver.

Today used the restoration point service before the Intel drivers have been installed and went with the Lenovo website, letting it scan down what my laptops model is and installed the recomended drivers (last time i just selected the model manually, now it even detected the serial number and the warranty left).

As yesterday, after installing it, everything seems fine. Gonna wait a few hours/a day to see if the problem comes back.

Re: Flickering problems with the intel hd 620.

DReme1 — Thu, 28 Sep 2017 17:45:53 GMT

And it came back. Any more ideas?

So now i've tried out different versions of the driver and the same problem seems to be coming back. Of course, i could reinstall the windows, but is there reasoning to think that it wouldn't come back?

For now, i'm stuck with the Microsoft Basic display adapter. Could it be that, even though it's the default windows 10 driver, installing other drivers over it causes the issue? As i've heard that when changing drivers, you do have to remove the last one?

Any help appreciated.

Re: Flickering problems with the intel hd 620.

Stefan3D — Thu, 28 Sep 2017 18:45:27 GMT

You can't remove the Microsoft Basic display adapter.

Here is a list of generic drivers you can try: https://downloadcenter.intel.com/product/96551/Intel-HD-Graphics-620 Downloads for Intel® HD Graphics 620

Re: Flickering problems with the intel hd 620.

DReme1 — Fri, 29 Sep 2017 07:01:39 GMT

Have tried both that are offered in the past, did a system restore again and tried them again. Problem stays.

Anyone got at least an idea what's the nature of the problem? Could it be hardware?

Any ideas are welcome, getting a bit desperate.

Re: Flickering problems with the intel hd 620.

idata — Sat, 07 Oct 2017 00:18:03 GMT

Hello Dainius,

I understand you are having flickering issues in your computer.

Let me apologize for any inconvenience this issue may be causing to you.

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

Regards,

Fred D.

Re: Flickering problems with the intel hd 620.

idata — Fri, 13 Oct 2017 16:49:07 GMT

Hello Dainius,

This is to do a follow up to your case and find out if you have been able to proceed with the previous recommendations.

Thanks,

Esteban C