topic Re: After I upgrade into window 10 graphic card and driver got problem in Graphics

After I upgrade into window 10 graphic card and driver got problem

영성000 — Tue, 19 Mar 2019 17:09:54 GMT

I used to use window 7 but somehow I have to upgrade into 10 so I did.

However after I upgraded my graphic card is drive me on crazy.

Not only the game play but also affect to my screen.

The game system says its problem with graphic driver but I already updated.

Also, I have already contact with microsoft regarding this problem and they said after their solution doesn't work you should have to contact with Intel so leave this

Re: After I upgrade into window 10 graphic card and driver got problem

AlHill — Tue, 19 Mar 2019 19:15:40 GMT

What is your processor model number?

Doc

Re: After I upgrade into window 10 graphic card and driver got problem

n_scott_pearson — Wed, 20 Mar 2019 15:00:26 GMT

What is your motherboard?

What is your processor?

What is this graphics card?

...S

Re: After I upgrade into window 10 graphic card and driver got problem

영성000 — Wed, 20 Mar 2019 15:59:57 GMT

It's Intel(R) Core(TM) i5-4210U CPU which is 1.70Ghz

I got 4 of this

Re: After I upgrade into window 10 graphic card and driver got problem

영성000 — Wed, 20 Mar 2019 16:02:26 GMT

My motherboard is made by Samsung, 270E5J/2570EJ

Also my processor is Intel(R) Core(TM) i5-4210U CPU which is 1.70Ghz. I got 4 of this

Finally graphics card is Intel(R) HD Graphics Family

Re: After I upgrade into window 10 graphic card and driver got problem

Abigail_G_Intel — Tue, 26 Mar 2019 07:24:55 GMT

Hello 영성000, Thank you for the information provided. Every time that an update/upgrade is performed your computer can experience certain changes in the drivers and devices. We recommend you to try installing the OEM (Original Equipment Manufacturer) driver, since they are customized by the manufacturer removing and adding features according to the computer needs/requirements. I was able to get the link of support for this laptop and the drivers available, please check this one below: https://www.samsung.com/hk_en/support/computing/gfx-driver-error-after-uninstalled-ms-visual-c-plus-plus/ You can also try to install the generic driver provided by us by visiting the following link: https://downloadcenter.intel.com/download/28662?product=81016 If the issue persists, we would recommend you to get in contact with the OEM to check if the upgrade is allowed to be perform in your laptop or if there is any driver that they can suggest to fix the issue. Regards, Abigail G Intel Customer Support Technician Under Contract to Intel Corporation.

Re: After I upgrade into window 10 graphic card and driver got problem

Abigail_G_Intel — Wed, 03 Apr 2019 01:39:21 GMT

Hello 영성000, I was checking this thread and I would like to know if the issue was resolved with the recommendations provided before? Or if you were able to get in contact with the system manufacturer to look for further recommendations? Regards, Abigail G Intel Customer Support Technician Under Contract to Intel Corporation.

Re: After I upgrade into window 10 graphic card and driver got problem

Abigail_G_Intel — Fri, 05 Apr 2019 23:54:00 GMT

Hello 영성000, I hope you found the information provided helpful. If you need any further assistance, we will be glad to assist you. Regards, Abigail G Intel Customer Support Technician Under Contract to Intel Corporation