topic Re: Hi why i cant update the intel graphics drive Thanks in Graphics

Hi why i cant update the intel graphics drive Thanks

FAshi — Sun, 29 Mar 2020 15:44:22 GMT

AlHill — Sun, 29 Mar 2020 18:53:30 GMT

Ask you hardware manufacture that question.

Doc

Leonardo_C_Intel — Tue, 31 Mar 2020 01:38:03 GMT

Hello FAshi

Thank you for posting in the Intel Community.

· What is the driver version that you are trying to install?

· Are you having any error during the installation, what is the error can you share a picture?

· I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

· Steps to save the report:

1- Run the utility.

2- Click on “Scan” to get the scanned system.

3- Once the scan is complete click on “next”.

4- Use the “save” option, save the report to your desktop.

5- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

Regards,

Leonardo C.

Intel Customer Support Technician

Leonardo_C_Intel — Sat, 04 Apr 2020 06:36:52 GMT

Hello FAshi

Have you been able to collect the information requested?

Regards,

Leonardo C.

Intel Customer Support Technician

Leonardo_C_Intel — Thu, 09 Apr 2020 07:19:44 GMT

Hello FAshi

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Regards,

Leonardo C.

Intel Customer Support Technician