topic We have received numerous crash reports (thousands) through DRAFTSIGHT and EDRAWINGS, HP ProBook 640 G4 ( Intel(R) UHD Graphics 620 ). Any help would be great. Thanks in Graphics

We have received numerous crash reports (thousands) through DRAFTSIGHT and EDRAWINGS, HP ProBook 640 G4 ( Intel(R) UHD Graphics 620 ). Any help would be great. Thanks

SSmit62 — Mon, 26 Aug 2019 21:30:37 GMT

Hi,

I apologize for the delay but I now have the information you asked for in the previous ticket (https://forums.intel.com/s/question/0D50P00004O3frqSAB/we-have-received-numerous-crash-reports-thousands-through-draftsight-and-edrawings-hp-probook-640-g4-intelr-uhd-graphics-620-any-help-would-be-greatthanks).

Attached, the files you requested.

I await feedback thanks

Re: We have received numerous crash reports (thousands) through DRAFTSIGHT and EDRAWINGS, HP ProBook 640 G4 ( Intel(R) UHD Graphics 620 ). Any help would be great. Thanks

Wanner_G_Intel — Tue, 27 Aug 2019 05:52:23 GMT

Hello SSmit62,

Thank you for posting on this Intel Community.

Since you are using Microsoft Windows 10 Enterprise 2016 LTSB Version 10.0.14393 Build 14393, application failure may occur due to the version of Windows* you are running.

We will continue reviewing the files attached to this thread. However, please follow these recommendations to troubleshoot this issue:

1. If possible, try running these applications on a system with a newer Windows* build (e.g. 1809, 1903).

2. Also, you can try running the applications on a system running discrete graphics.

Please let us know your findings.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: We have received numerous crash reports (thousands) through DRAFTSIGHT and EDRAWINGS, HP ProBook 640 G4 ( Intel(R) UHD Graphics 620 ). Any help would be great. Thanks

Wanner_G_Intel — Fri, 30 Aug 2019 02:01:43 GMT

Hello SSmit62,

Were you able to check the recommendations provided?

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: We have received numerous crash reports (thousands) through DRAFTSIGHT and EDRAWINGS, HP ProBook 640 G4 ( Intel(R) UHD Graphics 620 ). Any help would be great. Thanks

Wanner_G_Intel — Tue, 03 Sep 2019 22:04:30 GMT

Hello SSmit62,

To better assist you, we would like to attempt to replicate the issue reported in-house.

Could you please provide us with a download link of the application? Is this software free?

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: We have received numerous crash reports (thousands) through DRAFTSIGHT and EDRAWINGS, HP ProBook 640 G4 ( Intel(R) UHD Graphics 620 ). Any help would be great. Thanks

Wanner_G_Intel — Tue, 10 Sep 2019 02:21:07 GMT

Hello SSmit62,

If you need further assistance, please let us know. We will be glad to assist you.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: We have received numerous crash reports (thousands) through DRAFTSIGHT and EDRAWINGS, HP ProBook 640 G4 ( Intel(R) UHD Graphics 620 ). Any help would be great. Thanks

Wanner_G_Intel — Thu, 12 Sep 2019 23:09:20 GMT

Hello SSmit62,

We were not able to test the application using a newer version of Windows*. The problems you are experiencing are most likely being caused by the version running on your environment.

The recommended resolution is that you can try testing the applications with latest graphics driver and this would require to update Windows* LTSC to latest version 1809.

If the issue persists, try verifying if the software provider has validated the application (s) with the Intel® Graphics Controllers.

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel