topic Re: Recently, Intel Graphics 4000 not working on computer, tried reinstalling, returns with error code 31 on device manager, have tried reinstalling drivers as suggested before to no avail. Was working ~2 weeks ago in Graphics

Recently, Intel Graphics 4000 not working on computer, tried reinstalling, returns with error code 31 on device manager, have tried reinstalling drivers as suggested before to no avail. Was working ~2 weeks ago

ATrue1 — Sat, 13 Jun 2020 06:11:52 GMT

Wouldn't let me attach SSU data, but can provide if needed

Re: Recently, Intel Graphics 4000 not working on computer, tried reinstalling, returns with error code 31 on device manager, have tried reinstalling drivers as suggested before to no avail. Was working ~2 weeks ago

n_scott_pearson — Sat, 13 Jun 2020 09:56:34 GMT

Yes, please attach SSU report. As well, answer this question: Do you have any monitors plugged into the motherboard? Or are they all plugged into a graphics card?

By default, when you have an add-in (NVIDIA/AMD, for example) Graphics card installed, the BIOS will disable the on-chip Intel HD Graphics engine. Only by changing the default setting for this parameter will this not happen. If the engine is disabled, attempts to install the driver is going to fail, just like this.

Hope this helps,

...S

Re: Recently, Intel Graphics 4000 not working on computer, tried reinstalling, returns with error code 31 on device manager, have tried reinstalling drivers as suggested before to no avail. Was working ~2 weeks ago

ATrue1 — Sat, 13 Jun 2020 17:13:38 GMT

Here's the SSU

Re: Recently, Intel Graphics 4000 not working on computer, tried reinstalling, returns with error code 31 on device manager, have tried reinstalling drivers as suggested before to no avail. Was working ~2 weeks ago

ATrue1 — Sat, 13 Jun 2020 17:16:54 GMT

When it was working a couple weeks ago, i had one monitor plugged in to the motherboard, and another plugged in to the graphics card. The problem persists even when I don't have my graphics card installed.

Re: Recently, Intel Graphics 4000 not working on computer, tried reinstalling, returns with error code 31 on device manager, have tried reinstalling drivers as suggested before to no avail. Was working ~2 weeks ago

n_scott_pearson — Sun, 14 Jun 2020 05:40:50 GMT

Hhmmm, all I can see is that there is no Intel HD Graphics engine being exposed to Windows. This tells me that there is something going on at the hardware or BIOS level.

With the add-in graphics card removed, can you see the BIOS POST splash screen displayed on the motherboard-connected monitor? Can you get into BIOS Setup?

With the add-in graphics card installed, can you (still) see POST screen output on the motherboard-connected monitor? Can you get into BIOS Setup using the motherboard-connected monitor?

Regardless of how you get into BIOS Setup, what are the settings for the graphics-related parameters? If you load defaults, are the setting of these parameters different?

...S

Re: Recently, Intel Graphics 4000 not working on computer, tried reinstalling, returns with error code 31 on device manager, have tried reinstalling drivers as suggested before to no avail. Was working ~2 weeks ago

AndrewG_Intel — Tue, 16 Jun 2020 00:45:40 GMT

Hello ATrue1

Thank you for posting on the Intel® communities. We hope that the assistance provided by the community has been helpful.

Also, we would like to inform you that due to the Intel® HD Graphics 4000 has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request. Thank you for understanding.

https://www.intel.com/content/www/us/en/support/discontinued-products.html

You can verify this product's discontinuance status at the following links:

http://ark.intel.com/ > Product Status > "Discontinued".
Support Options for Discontinued Intel® Graphics Products website: https://www.intel.com/content/www/us/en/support/articles/000005733/graphics.html

Best Regards,

Andrew G.

Intel Customer Support Technician