https://community.intel.com/t5/Graphics/Hardware-acceleration-is-unsupported-or-has-been-disabled-on/m-p/673073#M79565 <P>Ok, we know you run SketchUp, but nothing else.</P><P>Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:</P><P><A href="https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility">https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility</A></P><P>&nbsp;</P><P>Doc</P><P>&nbsp;</P> Sat, 18 Apr 2020 21:11:58 GMT AlHill 2020-04-18T21:11:58Z https://community.intel.com/t5/Graphics/Hardware-acceleration-is-unsupported-or-has-been-disabled-on/m-p/673072#M79564 <P><span class="lia-inline-image-display-wrapper" image-alt="Sketchup Graphics Driver Error.png"><img src="https://community.intel.com/t5/image/serverpage/image-id/2379iEAA284B66DE6F5FD/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="Sketchup Graphics Driver Error.png" alt="Sketchup Graphics Driver Error.png" /></span></P> Sat, 18 Apr 2020 21:08:27 GMT https://community.intel.com/t5/Graphics/Hardware-acceleration-is-unsupported-or-has-been-disabled-on/m-p/673072#M79564 VSoto 2020-04-18T21:08:27Z https://community.intel.com/t5/Graphics/Hardware-acceleration-is-unsupported-or-has-been-disabled-on/m-p/673073#M79565 <P>Ok, we know you run SketchUp, but nothing else.</P><P>Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:</P><P><A href="https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility">https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility</A></P><P>&nbsp;</P><P>Doc</P><P>&nbsp;</P> Sat, 18 Apr 2020 21:11:58 GMT https://community.intel.com/t5/Graphics/Hardware-acceleration-is-unsupported-or-has-been-disabled-on/m-p/673073#M79565 AlHill 2020-04-18T21:11:58Z https://community.intel.com/t5/Graphics/Hardware-acceleration-is-unsupported-or-has-been-disabled-on/m-p/673074#M79566 <P>Attached are the results of the utility.</P> Sat, 18 Apr 2020 21:21:46 GMT https://community.intel.com/t5/Graphics/Hardware-acceleration-is-unsupported-or-has-been-disabled-on/m-p/673074#M79566 VSoto 2020-04-18T21:21:46Z https://community.intel.com/t5/Graphics/Hardware-acceleration-is-unsupported-or-has-been-disabled-on/m-p/673075#M79567 <P>You have an i5-2410m 2nd gen processor. This processor, and its graphics,. are not supported on Windows 10. There is no driver except for the Microsoft generic driver, which lacks performance and features.</P><P>&nbsp;</P><P>You need to get a new or newer laptop that has graphics with the features you need supported by Windows 10.</P><P>&nbsp;</P><P>Doc</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 18 Apr 2020 21:29:50 GMT https://community.intel.com/t5/Graphics/Hardware-acceleration-is-unsupported-or-has-been-disabled-on/m-p/673075#M79567 AlHill 2020-04-18T21:29:50Z https://community.intel.com/t5/Graphics/Hardware-acceleration-is-unsupported-or-has-been-disabled-on/m-p/673076#M79568 <P>Thank you very much for all your help. I kind of thought that was the problem but needed an expert opinion.</P> Sat, 18 Apr 2020 21:33:26 GMT https://community.intel.com/t5/Graphics/Hardware-acceleration-is-unsupported-or-has-been-disabled-on/m-p/673076#M79568 VSoto 2020-04-18T21:33:26Z