topic Re: win10 use ffmpeg h264_qsv encode err: Error initializing an internal MFX session: unsupported (-3) in Graphics

win10 use ffmpeg h264_qsv encode err: Error initializing an internal MFX session: unsupported (-3)

lwenm — Sun, 23 Jun 2019 00:41:13 GMT

I use FFmpeg on Win7 normally，but not on win10

i do not find “intel media sdk” directory on win10，and i copy the “libmfxhw64.dll” to the exe directory, also err

lwenm — Sun, 23 Jun 2019 00:42:41 GMT

my cpu： i7-9700k

GPU: UHD630

Leonardo_C_Intel — Tue, 25 Jun 2019 01:54:15 GMT

Hello lwenm

Thank you for posting in the Intel Community.

From what is can see you are trying to install/use ffmpeg.

· Please provide me with the steps that you ate taking to complete the installation.

· What is the download link for the FFmpeg file that you are using?

· What is the download link for the intel media SDK that you are using?

· What operating system (OS) do you have installed?

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

Leonardo_C_Intel — Fri, 28 Jun 2019 05:35:12 GMT

Hello lwenm

Have you been able to collect the information requested?

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

Leonardo_C_Intel — Wed, 03 Jul 2019 06:02:49 GMT

Hello lwenm

I haven’t heard back from you; please contact us if you have any additional questions.

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation