topic Hardware or Software Issue - Intel UHD 620 Gfx in Graphics

Hardware or Software Issue - Intel UHD 620 Gfx

JinGz — Tue, 27 Aug 2019 15:23:40 GMT

Have a Razer Blade Stealth 13" with UHD 620 / MX 150 gfx.

Started with black screen follow by Blue Screen with Stop Code: VIDEO_TDR_FAILURE. What failed: igdkmd64.sys.

Tired fresh install of windows, problem persist.

Boot into safe mode and uninstall / delete drivers. Laptop boot up perfectly fine, the moment Windows Update kicks in and install the display drivers, black screen again.

look around various forums and trying their "fix" but can't seem to solve this issue.

Any inputs folks?

Re: Hardware or Software Issue - Intel UHD 620 Gfx

AlHill — Tue, 27 Aug 2019 16:09:11 GMT

Use only the drivers provided by the manufacturer of your device. And, contact the manufacturer for support. Your support and warranty is provided by the manufacturer.

Doc

Re: Hardware or Software Issue - Intel UHD 620 Gfx

JinGz — Tue, 27 Aug 2019 16:35:35 GMT

Tried both manufacturer's driver & intel drivers, same result

Re: Hardware or Software Issue - Intel UHD 620 Gfx

AlHill — Tue, 27 Aug 2019 16:48:47 GMT

And, have you contacted the manufacturer for support?

Doc