https://community.intel.com/t5/Graphics/latest-driver-for-Intel-5500-graphics-is-not-installing-Before/m-p/676476#M80155 <P>Hello AROY01,</P><P>&nbsp;</P><P>Thank you for posting your question on this Intel® Community.</P><P>&nbsp;</P><P>Your computer manufacturer customizes drivers that run Intel® components on your machine. This error occurs on 5th Generation or older computer manufacturer systems or platforms that have not updated to the latest Intel DCH Graphics Drivers.</P><P>&nbsp;</P><P>Since you are using the Intel® DSA to install the driver, try the following steps:</P><P>&nbsp;</P><UL><LI>Go to the Intel® DSA user interface and click on “Refresh Results” on the left-hand side of the Intel® DSA scan page. This will restart the service.</LI></UL><OL><LI>Reboot your system.</LI><LI>Try scanning your device one more time.</LI></OL><P>&nbsp;</P><UL><LI>If the issue persists, try uninstalling and reinstalling the Intel® DSA via Add/Remove programs.</LI></UL><OL><LI>After that, install the latest Intel® DSA version <A href="https://downloadcenter.intel.com/download/28425" target="_self" alt="https://downloadcenter.intel.com/download/28425">20.6.22.6</A></LI><LI>Rescan your device.</LI><LI>Is the graphics driver installed correctly?</LI></OL><P>&nbsp;</P><UL><LI>If the issue persists, try using the <A href="https://downloadcenter.intel.com/download/29376/Intel-Driver-Support-Assistant-Uninstaller" target="_self" alt="https://downloadcenter.intel.com/download/29376/Intel-Driver-Support-Assistant-Uninstaller">Intel® Driver &amp; Support Assistant Uninstaller</A> and reinstall the tool.</LI></UL><P>&nbsp;</P><UL><LI>If the problem continues to happen, delete the Intel DSA temporary files from folder C:/ProgramData/Intel/DSA.</LI></UL><P>&nbsp;</P><OL><LI>Note: If you don't see this folder in File Manager:</LI><LI>Go to the View menu in File Manager.</LI><LI>In the Show/Hide menu, click to show Hidden Items.</LI></OL><P>&nbsp;</P><UL><LI>Outdated or conflicting browser cookies may trigger issues with Intel DSA. Delete your internet browser cookies and clear browser cache.</LI></UL><P>&nbsp;</P><P>Wanner G.</P><P>Intel Customer Support Technician</P> Tue, 16 Jun 2020 02:33:00 GMT Wanner_G_Intel 2020-06-16T02:33:00Z https://community.intel.com/t5/Graphics/latest-driver-for-Intel-5500-graphics-is-not-installing-Before/m-p/676475#M80154 <P><span class="lia-inline-image-display-wrapper" image-alt="Screenshot (87).png"><img src="https://community.intel.com/t5/image/serverpage/image-id/3651i2BA8C94B1E226308/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="Screenshot (87).png" alt="Screenshot (87).png" /></span><span class="lia-inline-image-display-wrapper" image-alt="Screenshot (89).png"><img src="https://community.intel.com/t5/image/serverpage/image-id/3652iE9391EB3A7EE008B/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="Screenshot (89).png" alt="Screenshot (89).png" /></span><span class="lia-inline-image-display-wrapper" image-alt="Screenshot (88).png"><img src="https://community.intel.com/t5/image/serverpage/image-id/3653i28061862010DEE31/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Orientation%2CResolution%2COriginalDefaultFinalSize%2CCopyright" role="button" title="Screenshot (88).png" alt="Screenshot (88).png" /></span></P> Mon, 15 Jun 2020 09:03:36 GMT https://community.intel.com/t5/Graphics/latest-driver-for-Intel-5500-graphics-is-not-installing-Before/m-p/676475#M80154 AROY01 2020-06-15T09:03:36Z https://community.intel.com/t5/Graphics/latest-driver-for-Intel-5500-graphics-is-not-installing-Before/m-p/676476#M80155 <P>Hello AROY01,</P><P>&nbsp;</P><P>Thank you for posting your question on this Intel® Community.</P><P>&nbsp;</P><P>Your computer manufacturer customizes drivers that run Intel® components on your machine. This error occurs on 5th Generation or older computer manufacturer systems or platforms that have not updated to the latest Intel DCH Graphics Drivers.</P><P>&nbsp;</P><P>Since you are using the Intel® DSA to install the driver, try the following steps:</P><P>&nbsp;</P><UL><LI>Go to the Intel® DSA user interface and click on “Refresh Results” on the left-hand side of the Intel® DSA scan page. This will restart the service.</LI></UL><OL><LI>Reboot your system.</LI><LI>Try scanning your device one more time.</LI></OL><P>&nbsp;</P><UL><LI>If the issue persists, try uninstalling and reinstalling the Intel® DSA via Add/Remove programs.</LI></UL><OL><LI>After that, install the latest Intel® DSA version <A href="https://downloadcenter.intel.com/download/28425" target="_self" alt="https://downloadcenter.intel.com/download/28425">20.6.22.6</A></LI><LI>Rescan your device.</LI><LI>Is the graphics driver installed correctly?</LI></OL><P>&nbsp;</P><UL><LI>If the issue persists, try using the <A href="https://downloadcenter.intel.com/download/29376/Intel-Driver-Support-Assistant-Uninstaller" target="_self" alt="https://downloadcenter.intel.com/download/29376/Intel-Driver-Support-Assistant-Uninstaller">Intel® Driver &amp; Support Assistant Uninstaller</A> and reinstall the tool.</LI></UL><P>&nbsp;</P><UL><LI>If the problem continues to happen, delete the Intel DSA temporary files from folder C:/ProgramData/Intel/DSA.</LI></UL><P>&nbsp;</P><OL><LI>Note: If you don't see this folder in File Manager:</LI><LI>Go to the View menu in File Manager.</LI><LI>In the Show/Hide menu, click to show Hidden Items.</LI></OL><P>&nbsp;</P><UL><LI>Outdated or conflicting browser cookies may trigger issues with Intel DSA. Delete your internet browser cookies and clear browser cache.</LI></UL><P>&nbsp;</P><P>Wanner G.</P><P>Intel Customer Support Technician</P> Tue, 16 Jun 2020 02:33:00 GMT https://community.intel.com/t5/Graphics/latest-driver-for-Intel-5500-graphics-is-not-installing-Before/m-p/676476#M80155 Wanner_G_Intel 2020-06-16T02:33:00Z https://community.intel.com/t5/Graphics/latest-driver-for-Intel-5500-graphics-is-not-installing-Before/m-p/676477#M80156 <P>Hello AROY01,</P><P>&nbsp;</P><P>If you need any further assistance, please let us know. We will be glad to help you.</P><P>&nbsp;</P><P>Wanner G.</P><P>Intel Customer Support Technician</P> Fri, 19 Jun 2020 04:52:01 GMT https://community.intel.com/t5/Graphics/latest-driver-for-Intel-5500-graphics-is-not-installing-Before/m-p/676477#M80156 Wanner_G_Intel 2020-06-19T04:52:01Z https://community.intel.com/t5/Graphics/latest-driver-for-Intel-5500-graphics-is-not-installing-Before/m-p/1187307#M87917 <P>Hello AROY01,</P><P><BR /></P><P>We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.</P><P><BR /></P><P>Wanner G.</P><P>Intel Customer Support Technician</P><BR /> Fri, 26 Jun 2020 13:54:48 GMT https://community.intel.com/t5/Graphics/latest-driver-for-Intel-5500-graphics-is-not-installing-Before/m-p/1187307#M87917 IntelSupport 2020-06-26T13:54:48Z