topic Re: Unknown error in Graphics

Unknown error

idata — Fri, 11 Nov 2016 22:37:37 GMT

when I run an update of my graphics driver through the "Intel Driver Update Utility 2.6", I select which driver I want to update and then it downloads. But when I go to install it, a message appears that says "unknown error". What am I doing wrong?

Re: Unknown error

idata — Mon, 14 Nov 2016 17:03:49 GMT

Hello corapusa,

I apologize for the inconvenience.

Let's try updating the driver manually, please provide your computer model, processor model and operating system installed. I will help you searching the right driver.

Regards,

Amy.

Re: Unknown error

idata — Mon, 14 Nov 2016 22:11:09 GMT

Thank you Amy for your response,

Could you assist me in locating my computer model, processor model and operating system?

Thank you!

Re: Unknown error

idata — Tue, 15 Nov 2016 16:00:28 GMT

The msinfo32 command should help you to get information, see here on how to use it; http://www.computerhope.com/jargon/m/msinfo32.htm What is Msinfo32?

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

Regards,

Amy.

Re: Unknown error

idata — Tue, 15 Nov 2016 16:55:41 GMT

Amy,

Thanks for your help,

my computer model is: HP Compaq 8000 Eilite USDT PC

my processor model is: Intel (R) Core (TM)2 Quad CPU Q6600 @ 2.40GHz, 2400 MHz, 4 Core(s), 4 Logical Processor(s)

my operating system is: Microsoft Windows 10 Pro

Thanks agian!

Re: Unknown error

idata — Wed, 16 Nov 2016 19:38:16 GMT

Checking your system specification, your chipset and computer model do not support this operating system; therefore, the chipset driver will not install. My recommendation is to stick with fully supported operating system for drivers availability, see here for the supported operating systems http://h10010.www1.hp.com/wwpc/pscmisc/vac/us/product_pdfs/HP_Compaq_8000EliteBusiness_PC_Data_Sheet_Mar2011update.pdf http://h10010.www1.hp.com/wwpc/pscmisc/vac/us/product_pdfs/HP_Compaq_8000EliteBusiness_PC_Data_Sheet_Mar2011update.pdf.

Regards,

Amy.

Re: Unknown error

idata — Wed, 16 Nov 2016 21:21:56 GMT

Amy,

So your saying that the chipset driver wont install because it is not supported under Windows 10? If that is the case how can I go about going back to Windows 7 in order to download this latest chipset driver?

Thank you.

Re: Unknown error

idata — Thu, 17 Nov 2016 18:15:27 GMT

That is correct, your chipset model Intel® Q45 Express does not support Windows® 10. Try something like this http://www.howtogeek.com/220723/how-to-uninstall-windows-10-and-downgrade-to-windows-7-or-8.1/ How to Uninstall Windows 10 and Downgrade to Windows 7 or 8.1, once you rolled back to Windows 7 here you should be able to get the proper drivers http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=4065866 Drivers & Software for HP Compaq Elite 8000 Convertible Minitower PC - HP Support Center.

Regards,

Amy.