topic Re: Why does Intel Driver Support Assistant not recognise my "Display Adapters" as shown in Device Manager? My laptop apparently uses "Intel (R) HD Graphics Family" in Graphics

Why does Intel Driver Support Assistant not recognise my "Display Adapters" as shown in Device Manager? My laptop apparently uses "Intel (R) HD Graphics Family"

SRaph — Tue, 28 Apr 2020 22:20:47 GMT

When I run the Driver Support Assistant it comes up with: "No Intel Software was found on this PC"!!!

How come?

Re: Why does Intel Driver Support Assistant not recognise my "Display Adapters" as shown in Device Manager? My laptop apparently uses "Intel (R) HD Graphics Family"

AlHill — Tue, 28 Apr 2020 22:24:19 GMT

Are you running Windows 10? What version? 1909?

What is your processor model number?

What is the model number of your laptop?

There is either no intel products on your PC, or your graphics are unsupported and you are using the Microsoft generic adapter.

Also, have you checked the exclusion list?

Doc

Re: Why does Intel Driver Support Assistant not recognise my "Display Adapters" as shown in Device Manager? My laptop apparently uses "Intel (R) HD Graphics Family"

SRaph — Tue, 28 Apr 2020 23:04:21 GMT

Hi!

Thanx 4 reply. I'll try to give you all I can about my laptop and OS:

ASUS X555LA

Processor: Intel (R) Core (TM) i7-4510U CPU @ 2.00GHz 2.6GHz

Installed Memory (RAM): 6.00 GB (5.89 GB usable)

System type: 64-bit Operating System, x64-based processor

Haven't tried "Exceptions" - don't know how to! Would probably make wrong choices!

Be REALLY grateful for any help you can offer.

Regards,

Zig

Re: Why does Intel Driver Support Assistant not recognise my "Display Adapters" as shown in Device Manager? My laptop apparently uses "Intel (R) HD Graphics Family"

SRaph — Tue, 28 Apr 2020 23:11:54 GMT

Hi! Thanx 4 reply. I'll try to give you all I can about my laptop and OS: ASUS X555LA Processor: Intel (R) Core (TM) i7-4510U CPU @ 2.00GHz 2.6GHz Installed Memory (RAM): 6.00 GB (5.89 GB usable) System type: 64-bit Operating System, x64-based processor Haven't tried "Exceptions" - don't know how to! Would probably make wrong choices! Be REALLY grateful for any help you can offer. Regards, Zig Sent from Mail for Windows 10

Re: Why does Intel Driver Support Assistant not recognise my "Display Adapters" as shown in Device Manager? My laptop apparently uses "Intel (R) HD Graphics Family"

AlHill — Tue, 28 Apr 2020 23:22:52 GMT

The latest (and likely last) driver for HD 4400 graphics is here:

https://downloadcenter.intel.com/download/29474?product=81015

However, you should use the driver from Asus unless they tell you differently:

https://www.asus.com/us/Laptops/X555LA/HelpDesk_Download/

For your OS, are you Windows 10, version 1909?

The list of exclusions is here:

https://www.intel.com/content/www/us/en/support/articles/000032252/software/software-applications.html

The IDSA is intended for Intel boards (NUCs and Sticks). For your laptop, you should be using an Asus tool, if they have one.

Here is a link to the drivers and bios for your laptop on the asus support site:

https://www.asus.com/us/Laptops/X555LA/HelpDesk_Download/

If you need more help, download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Doc

Re: Why does Intel Driver Support Assistant not recognise my "Display Adapters" as shown in Device Manager? My laptop apparently uses "Intel (R) HD Graphics Family"

SRaph — Tue, 28 Apr 2020 23:25:50 GMT

Thanks ever so much. Will try all you’ve advised. It all looks good! And I cannot thank you enough. Legend! Regards, Zig Sent from Mail for Windows 10