topic Re: Intel UHD Graphics Driver 620 not working in Graphics

Intel UHD Graphics Driver 620 not working

WChet — Fri, 22 May 2020 09:01:36 GMT

Can't get it to successfully download and install on my Windows 10 HP -- even when I download the zip file

Re: Intel UHD Graphics Driver 620 not working

AlHill — Fri, 22 May 2020 09:02:20 GMT

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Doc

Re: Intel UHD Graphics Driver 620 not working

WChet — Fri, 22 May 2020 09:51:36 GMT

No toolbar and thus no paperclip in the downloaded program. Clicking on "Submit" leads to a non working page.

Re: Intel UHD Graphics Driver 620 not working

AlHill — Fri, 22 May 2020 10:02:18 GMT

You save the output of the SSU as a text file.

When you reply, look directly under the reply box. you will see a toolbar. then, under the toolbar, you will see a paperclip. attach the text file using the paperclip.

Doc

Re: Intel UHD Graphics Driver 620 not working

WChet — Fri, 22 May 2020 10:09:56 GMT

Got it. Brain a bit slow tonight. Thanks.

Re: Intel UHD Graphics Driver 620 not working

AlHill — Fri, 22 May 2020 10:17:41 GMT

What is the exact model number of your HP laptop?

Doc

Re: Intel UHD Graphics Driver 620 not working

WChet — Fri, 22 May 2020 10:42:01 GMT

HP Pavilion Laptop 15-cs0xxx

Re: Intel UHD Graphics Driver 620 not working

AlHill — Fri, 22 May 2020 10:48:51 GMT

On the bottom of the laptop, there should be more information to narrow down the exact model number.

I ask because the graphics reported do not make sense.

What I want to work toward is getting you on this driver:

https://downloadcenter.intel.com/download/29557/-Windows-10-DCH

Doc

Re: Intel UHD Graphics Driver 620 not working

WChet — Fri, 22 May 2020 10:55:02 GMT

15t - cs0

Product number: 3AJ13AV

Hope that helps

Re: Intel UHD Graphics Driver 620 not working

AlHill — Fri, 22 May 2020 11:09:47 GMT

Ok, HP sure did not do you any favors. Here are their drivers.

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-cs0000-laptop-pc/20284004/model/22506217?sku=3AJ13AV

It seems you have dual graphics, but none of this is being reported in the SSU.

I would be inclined to have you update using HP. However, their latest drivers are more than a year old. And, to keep any customizations HP may have made, we would want them to have a DCH driver, which they do not appear to have. And, since it seems there are dual graphics involved, we would want you to use both the nvidia and intel drivers from their site. There is also an updated bios which you should probably update to.

That is option 1.

Option 2 is to say to heck with that, and force install the latest Intel DCH driver for your processor as I have linked to earlier.

So, your choice.

Also, can you confirm that you did have nvidia graphics as well?

Doc

Re: Intel UHD Graphics Driver 620 not working

WChet — Fri, 22 May 2020 11:57:33 GMT

Thanks so much. I will try these. I do not have NVIDIA graphics.