topic Re: why my laptop use CPU instead of GPU? in Graphics

why my laptop use CPU instead of GPU?

pkhie1 — Sun, 22 Mar 2020 23:19:53 GMT

i have intel UHD 620, i5 8 gen. when i play video game it seem that my laptop is using CPU and GPU remain at 0.

Re: why my laptop use CPU instead of GPU?

LeonWaksman — Mon, 23 Mar 2020 00:32:07 GMT

The Intel UHD 620 is an integrated Graphics processor in the Intel CPU . If in your laptop you don't have an additional Graphic Processor, it is normal that you see only CPU activity.

Re: why my laptop use CPU instead of GPU?

Maria_R_Intel — Tue, 24 Mar 2020 03:30:12 GMT

Hello pkhie1,

Thank you for posting on the Intel® communities. The answer provided by Leon it's correct. It is normal behavior if you are only using the Integrated Graphics.

If you want more accurate support, provide me with the following information:

Specific games that you tested.
Is this behavior causing an issue (crashes, low performance, etc)? Provide details.
Which tool are you using to monitoring the CPU and GPU usage? If possible attach a screenshot.
Please run the following tool and attach the report generated:

DXDIAG:
Go to Start > Run or Windows Key + R.
On the Run prompt, type "dxdiag" then click OK.
On the DirectX Diagnostic Tool window, click on Save All Information.
Browse to a folder, type in a filename then click Save.

Regards,

Maria R.

Intel Customer Support Technician

Re: why my laptop use CPU instead of GPU?

Maria_R_Intel — Sat, 28 Mar 2020 07:25:06 GMT

Hello pkhie1,

Were you able to check the previous post?

Let me know if you need more assistance.

Best regards,

Maria R.

Intel Customer Support Technician

Re: why my laptop use CPU instead of GPU?

Maria_R_Intel — Wed, 01 Apr 2020 04:58:18 GMT

Hello pkhie1,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Best regards,

Maria R.

Intel Customer Support Technician