topic Re: Error in video card in Graphics

Error in video card

MHort5 — Fri, 06 Sep 2019 00:26:17 GMT

When i turn on my laptop, short after iniciating, my screen turns into a redish colour. I conected the laptop to a tv and the problem persisted (so is not a wire problem) and windows tech support redirect me here, saying that here i will be provided with correct drivers (they stayed that a recent windows update has affected my card and needed specific drivers). So here I am. Here's my data and my diagnosis,

Intel(R) UHD Graphics 620

Driver Version: 23.20.16.4973

Operating System: Windows* 10 Home (10.0.18362)

Thanks for reading

Re: Error in video card

AlHill — Fri, 06 Sep 2019 11:37:01 GMT

Is this a laptop? If so, get the latest driver from your laptop manufacturer.

You may want to use the latest DCH driver, but it is at your own risk:

https://downloadcenter.intel.com/download/28991/Intel-Graphics-Windows-10-DCH-Drivers?v=t

Doc

Re: Error in video card

n_scott_pearson — Fri, 06 Sep 2019 11:38:04 GMT

Here is download page for the driver you need: https://downloadcenter.intel.com/download/28991/Intel-Graphics-Windows-10-DCH-Drivers?wapkw=intel%c2%ae+uhd+graphics+620.

Do the following:

Download this driver to your desktop.
Disable Internet access. Unplug Ethernet cable and/or disable wireless.
Uninstall the existing graphics driver. Do so from the Apps and Features applet; do not uninstall from Device Manager!
Reboot, keeping Internet access disabled.
Install the new driver you downloaded previously.
Reboot again.
Reconnect Internet.
Test. Test. Test.

Hope this helps,

,,,S