topic Re: Black screen after installing latest Intel Integrated graphics 620 in Graphics

Black screen after installing latest Intel Integrated graphics 620

TChan888 — Sat, 02 May 2020 07:23:20 GMT

After trying to install the latest Intel Graphics 620 drivers the screen goes black and I can’t do anything. Once I shut the laptop down (Lenovo Ideapad 330) everything is back to normal but the drivers are not installed.

Re: Black screen after installing latest Intel Integrated graphics 620

AlHill — Sat, 02 May 2020 07:27:08 GMT

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Doc

Re: Black screen after installing latest Intel Integrated graphics 620

TChan888 — Sat, 02 May 2020 07:33:30 GMT

Here are the results from the SSU.

Re: Black screen after installing latest Intel Integrated graphics 620

AndrewG_Intel — Fri, 08 May 2020 07:25:29 GMT

Hello TChan888

Thank you for posting on the Intel® communities.

We are checking this thread and we would like to know if you need further assistance. If yes, could you please provide the following information?

1- Is the black screen happening of the built-in display, external display, or both?

2- If using external displays, how are you connecting it to the laptop? Are you using adapters, dongles, or docking? Please provide cable details.

3- Did this configuration work fine before? Is there any recent hardware, software, Windows®, or driver update that may relate to where the issue started?

4- When you mentioned "the driver is not installed" do you mean Windows® is going back to a previous version of the driver? Are you receiving any error message? Please provide more details.

5- Please provide a Report for Intel® Graphics Drivers following the steps on the below link:

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html

Best regards,

Andrew G.

Intel Customer Support Technician

Re: Black screen after installing latest Intel Integrated graphics 620

AndrewG_Intel — Wed, 13 May 2020 09:25:27 GMT

Hello TChan888

We have not heard back from you so we will proceed to close this inquiry. If you need further assistance please post a new question.

Best regards,

Andrew G.

Intel Customer Support Technician