https://community.intel.com/t5/Graphics/How-to-solve-the-problem-of-a-black-screen-after-updating-the/m-p/710818#M84134 <P>What operating system version and build? If you are running Windows 10, you are not supported.</P><P>&nbsp;</P><P>Doc</P><P>&nbsp;</P> Mon, 01 Apr 2019 04:32:59 GMT AlHill 2019-04-01T04:32:59Z https://community.intel.com/t5/Graphics/How-to-solve-the-problem-of-a-black-screen-after-updating-the/m-p/710817#M84133 <P>If I uninstall or deactivate the Intel HD Graphics driver the screen is OK</P> Mon, 01 Apr 2019 04:20:38 GMT https://community.intel.com/t5/Graphics/How-to-solve-the-problem-of-a-black-screen-after-updating-the/m-p/710817#M84133 MAlme11 2019-04-01T04:20:38Z https://community.intel.com/t5/Graphics/How-to-solve-the-problem-of-a-black-screen-after-updating-the/m-p/710818#M84134 <P>What operating system version and build? If you are running Windows 10, you are not supported.</P><P>&nbsp;</P><P>Doc</P><P>&nbsp;</P> Mon, 01 Apr 2019 04:32:59 GMT https://community.intel.com/t5/Graphics/How-to-solve-the-problem-of-a-black-screen-after-updating-the/m-p/710818#M84134 AlHill 2019-04-01T04:32:59Z https://community.intel.com/t5/Graphics/How-to-solve-the-problem-of-a-black-screen-after-updating-the/m-p/710819#M84135 <P>The OS is Microsoft Windows 7 Home Premium, &nbsp;Version:"6.1.7601 Build 7601".</P> Mon, 01 Apr 2019 20:46:36 GMT https://community.intel.com/t5/Graphics/How-to-solve-the-problem-of-a-black-screen-after-updating-the/m-p/710819#M84135 MAlme11 2019-04-01T20:46:36Z https://community.intel.com/t5/Graphics/How-to-solve-the-problem-of-a-black-screen-after-updating-the/m-p/710820#M84136 <P>This is the latest driver for your graphics:</P><P><A href="https://downloadcenter.intel.com/download/22521?product=43529">https://downloadcenter.intel.com/download/22521?product=43529</A> (64-bit)</P><P><A href="https://downloadcenter.intel.com/download/22519?product=43529">https://downloadcenter.intel.com/download/22519?product=43529</A> (32-bit)</P><P>&nbsp;</P><P>If this does not work, then download, run, and ATTACH the results of this utility:</P><P><A href="https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility">https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility</A></P><P>&nbsp;</P><P>Then, an Intel support engineer will be able to assist you.</P><P>&nbsp;</P><P>Doc</P><P>&nbsp;</P> Mon, 01 Apr 2019 20:54:43 GMT https://community.intel.com/t5/Graphics/How-to-solve-the-problem-of-a-black-screen-after-updating-the/m-p/710820#M84136 AlHill 2019-04-01T20:54:43Z https://community.intel.com/t5/Graphics/How-to-solve-the-problem-of-a-black-screen-after-updating-the/m-p/710821#M84137 <P>I downloaded Win7Vista_64_152258.exe, uninstalled existing driver, run Win7Vista_64_152258.exe, it was installed, then I restarted the PC, Windows was started but then the screen stay black. I restarted the PC in Safe Mode and run SSU. Attached is the result file.</P> Mon, 01 Apr 2019 21:46:17 GMT https://community.intel.com/t5/Graphics/How-to-solve-the-problem-of-a-black-screen-after-updating-the/m-p/710821#M84137 MAlme11 2019-04-01T21:46:17Z https://community.intel.com/t5/Graphics/How-to-solve-the-problem-of-a-black-screen-after-updating-the/m-p/710822#M84138 <P>You have ATI graphics. Is your device a Laptop? If so, use only the drivers provided by HP.</P><P>If not a laptop, go to ATI for your graphics driver.</P><P>&nbsp;</P><P>Doc</P><P>&nbsp;</P> Mon, 01 Apr 2019 23:14:04 GMT https://community.intel.com/t5/Graphics/How-to-solve-the-problem-of-a-black-screen-after-updating-the/m-p/710822#M84138 AlHill 2019-04-01T23:14:04Z https://community.intel.com/t5/Graphics/How-to-solve-the-problem-of-a-black-screen-after-updating-the/m-p/710823#M84139 <P>My device is a laptop but, if I uninstall Intel HD Graohics driver and reboot, it automaticaly install Intel HD Graphics driver again. My only solution is to deactivate Intel HD Graphics driver-</P> Tue, 02 Apr 2019 00:15:17 GMT https://community.intel.com/t5/Graphics/How-to-solve-the-problem-of-a-black-screen-after-updating-the/m-p/710823#M84139 MAlme11 2019-04-02T00:15:17Z https://community.intel.com/t5/Graphics/How-to-solve-the-problem-of-a-black-screen-after-updating-the/m-p/710824#M84140 <P>Sorry, for any support on your laptop, you have to work with HP. They are unlikely to help because of the age of your laptop, and that it is long out of warranty.</P><P>&nbsp;</P><P>Doc</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 02 Apr 2019 00:26:03 GMT https://community.intel.com/t5/Graphics/How-to-solve-the-problem-of-a-black-screen-after-updating-the/m-p/710824#M84140 AlHill 2019-04-02T00:26:03Z