topic Re: Device Hung Error - Graphics HD 4000. Any help please? in Graphics

Device Hung Error - Graphics HD 4000. Any help please?

User1586301002750269 — Wed, 08 Apr 2020 15:20:11 GMT

I am trying to play a game and i keep getting that error. I'm running on 6 GB RAM and Intel Graphics HD 4000. Any help would be appreciated, thanks.

Re: Device Hung Error - Graphics HD 4000. Any help please?

AlHill — Wed, 08 Apr 2020 16:30:37 GMT

More information. Download, run, and ATTACH (using the paperclip under the tool bar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Doc

Re: Device Hung Error - Graphics HD 4000. Any help please?

User1586301002750269 — Wed, 08 Apr 2020 18:30:42 GMT

Hi, have attached it. Thanks.

Re: Device Hung Error - Graphics HD 4000. Any help please?

n_scott_pearson — Thu, 09 Apr 2020 04:41:47 GMT

You are already running the latest Intel HD Graphics driver package available for your processor. It may be that there is a bug in this driver, but my understanding is that there are no updates forthcoming (these processors are past their EOL and EOIS dates), so you are going to need to look for an alternate solution. Adding more memory is the only thing I can think of for you to try. If that doesn't work, getting a newer laptop may be your only solution if this game is that important to you.

Sorry I couldn't be more helpful,

...S

Re: Device Hung Error - Graphics HD 4000. Any help please?

User1586301002750269 — Thu, 09 Apr 2020 05:26:04 GMT

Many thanks for your assistance.