topic Re: Intel HD 630 + Optoma HD142x projector problem in Graphics

Intel HD 630 + Optoma HD142x projector problem

User1584185381961134 — Sat, 14 Mar 2020 18:37:46 GMT

Hello,

I have Intel HD 630 graphic card with Win 10 (all drivers update). I usually have connected LG Flatron W2600HP LCD (via VGA). I would like to connect my Optoma HD142x projector (via HDMI).

Win 10 / Intel HD software detected second device (Optoma HD142x), but projector shows "no signal". I choose lcd + projector shows same, but it doesn't work. I also tried to put projector as a primary device, but it doesn't work too.

I checked hdmi cable with projector on another device and it works well.

Can you help me to make it work?

Best regards

Martin

Re: Intel HD 630 + Optoma HD142x projector problem

AlHill — Sat, 14 Mar 2020 18:52:18 GMT

Get a better quality cable.

Doc

Re: Intel HD 630 + Optoma HD142x projector problem

User1584185381961134 — Sat, 14 Mar 2020 18:56:40 GMT

I tried to connect this cable with projector to HP notebook and it works well.

Re: Intel HD 630 + Optoma HD142x projector problem

AlHill — Sat, 14 Mar 2020 19:16:49 GMT

Still, TRY a better quality cable.

Doc

Re: Intel HD 630 + Optoma HD142x projector problem

AdrianM_Intel — Sat, 21 Mar 2020 06:55:46 GMT

Hello User15841853819611346896,

Thank you for posting on the Intel® communities.

Were you able to try the steps suggested by Al Hill?

If you still need assistance please provide the following information:

1. Intel® System Support Utility (Intel® SSU)

Intel® SSU Download link
Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".

Please connect the projector to the computer and generate the following report:

Intel® Graphics Command Center report.

Open Intel® Graphics Command Center.
Click on support.
Click on the tab System Diagnostic.
Generate report.
Save the file.
Upload the file to the thread.

Best regards,

Adrian M.

Intel Customer Support Technician

Re: Intel HD 630 + Optoma HD142x projector problem

User1584185381961134 — Tue, 24 Mar 2020 17:49:23 GMT

Hello,

you were right. It works with another cable. Thank you very much for your help.

But I don't understand it. Why old cable works on HP notebook with same projector and it doesn't works with my desktop.

Re: Intel HD 630 + Optoma HD142x projector problem

User1584185381961134 — Tue, 24 Mar 2020 17:50:31 GMT

Thank you, it works now with another cable. But it is strange, because old cable works with another computer and same projector.

Re: Intel HD 630 + Optoma HD142x projector problem

AlHill — Tue, 24 Mar 2020 18:02:56 GMT

Cable quality varies widely.

Glad you have it working.

Doc