topic Intel HD Graphics 530 video lag in Graphics

Intel HD Graphics 530 video lag

JSinn — Fri, 23 Jun 2017 11:09:00 GMT

I have an intel hd graphics 530 and at an h hour at h.15 - h.30 - h.45 - h.00 I have this video lag be it a game or a video or while hovering the mouse. I noticed from task manager that each time the video lag happens the process System (which is called from the properties ntoskrnl from 0,1% suddenly hits about 5,9% of CPU. So I thought it's related to my problem. Please let me know if you have the same problem and if you know a way to fix it!

Re: Intel HD Graphics 530 video lag

idata — Fri, 23 Jun 2017 15:49:41 GMT

Hello 9jay8,

I understand there is lag in the computer while either watching videos or playing games.

Let me apologize for any inconvenience this issue may be causing to you.

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

May I have the name of the applications/games you are having troubles with?

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

Regards,

Fred D.

Re: Intel HD Graphics 530 video lag

JSinn — Sat, 24 Jun 2017 11:07:05 GMT

So here is the file .txt and it happens with any video with any player and with any game. Just the audio doesn't lag.

Re: Intel HD Graphics 530 video lag

idata — Mon, 26 Jun 2017 16:36:03 GMT

Hello 9jay8,

Thanks for the information you sent to me.

I would like you to try updating some of the computer drivers in a specific order.

Please install this driver first, and then restart the computer http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=HMDR4 http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=HMDR4

Install this other driver, and then restart the computer one more time http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=HJDPP http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=HJDPP

Please download this graphics driver https://downloadmirror.intel.com/26836/eng/win64_154519.4678.zip https://downloadmirror.intel.com/26836/eng/win64_154519.4678.zip

Install the graphics driver with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY

Let me know if issue persists or not.

Regards,

Fred D.

Re: Intel HD Graphics 530 video lag

idata — Wed, 28 Jun 2017 19:24:07 GMT

Hello 9jay8,

I was wondering if you still need assistance regarding the lagging issue you are having in the computer. In case you still need assistance just let me know.

Regards,

Fred D.