topic Re: 1909 new intel controller panel missing a feature in Graphics

1909 new intel controller panel missing a feature

BBen01 — Wed, 22 Jan 2020 11:13:15 GMT

HDMI connect to the monitor, the color don't display well. that is the new controller pannel lost a feature. china name is '量化范围', i don't know English mean 'Quantization range', default is 'Limited range', i need to change to 'full range'

Re: 1909 new intel controller panel missing a feature

Wanner_G_Intel — Wed, 22 Jan 2020 23:08:39 GMT

Hello BBen01,

Thank you for submitting your question on this Intel® Community.

To try to find the root cause of this issue, we would like to have more information about your system configuration (e.g. driver versions, system model, graphics controller, etc.)

Please generate the following reports:

DxDiag*

Go to Start > Run or Windows Key + R.
On the Run prompt, type "dxdiag" then click OK.
On the DirectX Diagnostic Tool window, click on Save All Information.
Browse to a folder, type in a filename then click Save.

Intel® System Support Utility (Intel® SSU) report.

Intel® SSU Download link
Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".

Are you using adapters to connect external monitors to a computer?

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: 1909 new intel controller panel missing a feature

Wanner_G_Intel — Tue, 28 Jan 2020 05:52:39 GMT

Hello BBen01,

If you need further assistance, please let us know. We will be glad to assist you.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: 1909 new intel controller panel missing a feature

Wanner_G_Intel — Fri, 31 Jan 2020 02:27:02 GMT

Hello BBen01,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel