topic Re: Poor Performance with HD graphics driver on Win 10 64 Home in Graphics

Poor Performance with HD graphics driver on Win 10 64 Home

BBach4 — Mon, 27 Jan 2020 18:25:28 GMT

Hi,

I recently upgraded my OS from Win7 64 home to Win10 64 home edition. After the installation the intel hd graphics driver was updated (Intels online automatic update) to Driver Version = 15.40.44.64.5107

System:

CPU: Pentium G3220

RAM: 4GB

But the performance of the system now is pretty slow. E.g. Open start menu only with long latency. When working in the browser there seems a lot of graphics/display switching -> display gets blank, but re-appears after a few seconds. No video image when playing a dvd on VLC?

I already uninstalled the driver and the default microsoft driver worked more smooth. Then I re-installed the intel hd graphics driver, but with the same problem.

Any suggestions?

Re: Poor Performance with HD graphics driver on Win 10 64 Home

AlHill — Mon, 27 Jan 2020 18:48:28 GMT

Cleanup your PC. And, maybe use a SSD for the boot drive instead of an HDD.

Doc

Re: Poor Performance with HD graphics driver on Win 10 64 Home

BBach4 — Mon, 27 Jan 2020 21:19:07 GMT

I did already a cleanup and I'm also using a SSD.

Re: Poor Performance with HD graphics driver on Win 10 64 Home

AlHill — Mon, 27 Jan 2020 22:16:22 GMT

You may want to increase the memory to 8GB. Then, take care of your startups and contact Microsoft for additional support. I have done a fair number of conversions from W7 to W10 on 4th gen processors, and it is ALWAYS a cleanup issue.

Doc

Re: Poor Performance with HD graphics driver on Win 10 64 Home

BBach4 — Tue, 28 Jan 2020 16:38:15 GMT

Do they investigate the problem? Or is there a way to escalate it?

Re: Poor Performance with HD graphics driver on Win 10 64 Home

Max44 — Thu, 30 Jan 2020 00:44:09 GMT

This likely a compatibility issue.

If you recently upgraded, I recommend you rollback.

There seems to be some early adopter issues at this time with Windows 10 1903, if you can, I recommend you wait a bit until Windows 10 1903 matures with future cumulative updates.

Open Start > Settings > Update & security > Recovery > under Go back to my previous version of Windows 10, click Get started.

Press Control + Alt + Delete

Click Sign out

At the Sign In screen, hold down the shift key on your keyboard while clicking the Power button on the screen

Continue to hold down the shift key while clicking Restart

Continue to hold down the shift key until the Advanced Recovery Options menu appears

Click Troubleshoot

Click Advanced options

Click Go back to the previous version of Windows

Re: Poor Performance with HD graphics driver on Win 10 64 Home

AdrianM_Intel — Thu, 30 Jan 2020 07:46:10 GMT

Hello All,

Thank you for posting on the Intel® communities.

Hello BBach4, can you please provide the following information?

1. Intel® System Support Utility (Intel® SSU)

Intel® SSU Download link
Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".

2. DXDIAG

Go to Start > Run or Windows Key + R.
On the Run prompt, type "dxdiag" then click OK.
On the DirectX Diagnostic Tool window, click on Save All Information.
Browse to a folder, type in a filename then click Save.

Can you please share a video or screenshots showing the behavior you are experiencing (like display gets blank, but re-appears after a few seconds. No video image when playing a DVD on VLC)

Best regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Poor Performance with HD graphics driver on Win 10 64 Home

AndrewG_Intel — Sat, 01 Feb 2020 07:36:06 GMT

Hello BBach4

We would like to know if you still need assistance. If yes, please let us know and kindly provide the information requested by AdrianM_Intel in a previous post.

Regards,

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Poor Performance with HD graphics driver on Win 10 64 Home

BBach4 — Sat, 01 Feb 2020 17:12:06 GMT

posted a file.

Re: Poor Performance with HD graphics driver on Win 10 64 Home

BBach4 — Sat, 01 Feb 2020 17:12:26 GMT

posted a file.

Re: Poor Performance with HD graphics driver on Win 10 64 Home

BBach4 — Sat, 01 Feb 2020 17:12:50 GMT

with 5063 it is working ...

Re: Poor Performance with HD graphics driver on Win 10 64 Home

AdrianM_Intel — Tue, 04 Feb 2020 08:27:35 GMT

Hello All,

Thank you for sharing the information.

I can see what happens on the video you have shared, I noticed that you are using Intel generic drivers on your computer I would like to make a note about the drivers, we supply generic versions of graphics drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you check first with your computer manufacturer and use the driver software provided by them.

Here the latest driver provided by the system manufacturer MSI* for Windows 10 64bits

https://www.msi.com/Motherboard/support/H81M-E33.html#down-driver&Win10%2064

I personally tested this behavior using the same drivers 15.40.44.64.5107 and I did not experience the issue that you are having, I am thinking that the issue might be caused due to the system may have some customizations that do not allow to run this generic driver smoothly or it could be Operating System corruption issue.

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Poor Performance with HD graphics driver on Win 10 64 Home

RonaldM_Intel — Tue, 11 Feb 2020 05:11:29 GMT

Hello Everyone,

Thank you for providing such solid evidence to this issue.

After you narrowed this down to just GT1 hardware (it is not common for a bug to impact only specific SKUs) I set up a similar system (only exception was I used an Intel Pentium G3430) and as soon as I installed 15.40.44.5107 I was able to see the issue. The only suggestion I can vow for now would be staying with driver 15.40.42.5063 until a new driver becomes available.

I already reported this bug to our driver development team and as soon as there is any news about it I'll post them here.

Once again, thank you for taking your time and effort reporting this issue to us.

Best Regards,

Ronald M.

Re: Poor Performance with HD graphics driver on Win 10 64 Home

Bryce_Intel — Tue, 11 Feb 2020 09:57:37 GMT

Officially entered into the tracking DB. Tracking# 22010271148

Re: Poor Performance with HD graphics driver on Win 10 64 Home

15_40_44_5107 — Thu, 27 Feb 2020 03:05:28 GMT

I cannot even install 5063.. it says something like my system does not have the minimum requirements for installing this software...

is there another older version since the recent version is bugged af??? pls help

Re: Poor Performance with HD graphics driver on Win 10 64 Home

15_40_44_5107 — Thu, 27 Feb 2020 03:10:13 GMT

Same problem here... everything @SJack2 says in here is true. 15.40.44.5107 is bugged. My system reacts exactly the same.

Are you doing something, intel?

I spent the whole day trying to figure out whats going on until I found this forum.

Re: Poor Performance with HD graphics driver on Win 10 64 Home

15_40_44_5107 — Thu, 27 Feb 2020 03:46:34 GMT

this actually worked!!

BIG thanks to you and your ultra fast response @SJack2 👍

Re: Poor Performance with HD graphics driver on Win 10 64 Home

Bryce_Intel — Tue, 03 Mar 2020 08:14:13 GMT

Thanks all for your patience as this makes its way through the investigation process. For now, please revert back to 15.40.42.5063 until investigations concludes. We'll provide more updates as progress is made.

Re: Poor Performance with HD graphics driver on Win 10 64 Home

RonaldM_Intel — Fri, 27 Mar 2020 21:53:48 GMT

Hello everyone,

I would like to offer you with a status update.

As you already know, I was able to personally test and replicate this issue on my lab. The good news is I recently re-tested this with our latest internal driver build and I can confirm the issue has been fixed.

Please hold on a bit longer using driver 15.40.42.5063 until a new driver update is made available.

Best Regards,

Ronald M.

Re: Poor Performance with HD graphics driver on Win 10 64 Home

RonaldM_Intel — Fri, 27 Mar 2020 22:28:35 GMT

No problem, we're happy to help.

I'll be closing this thread for now. As you know bug report 22010271148 was filed and on track for an upcoming driver release.

Thank you for your feedback, the information you provided was the key for us to see this bug.

Best Regards,

Ronald M.