topic Re: Contrast Enhancement resets in Intel® Graphics Command Center in Graphics

Contrast Enhancement resets in Intel® Graphics Command Center

zzghr — Thu, 02 Jan 2020 06:10:28 GMT

in default video settings it is turned on and greyed out, in custom video settings Intel® Graphics Command Center resets this option to ON after program restarts, other settings stay OFF (noise reduction, film mode, etc...).

system report attached

Re: Contrast Enhancement resets in Intel® Graphics Command Center

AlHill — Thu, 02 Jan 2020 06:13:27 GMT

This is a laptop, correct?

If so, use the drivers from your laptop manufacturer.

Doc

Re: Contrast Enhancement resets in Intel® Graphics Command Center

zzghr — Thu, 02 Jan 2020 06:32:30 GMT

no, this is personally assembled Desktop PC

this issue is also discussed before, I believe this might be a bug: https://forums.intel.com/s/question/0D50P00004JFr1qSAD/cannot-disable-contrast-enhancement

regards

Re: Contrast Enhancement resets in Intel® Graphics Command Center

AlHill — Thu, 02 Jan 2020 20:51:37 GMT

Download, run, and ATTACH (using the paperclip) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then, an Intel support engineer can assist you.

Doc

Re: Contrast Enhancement resets in Intel® Graphics Command Center

zzghr — Thu, 02 Jan 2020 22:58:18 GMT

here it is

Re: Contrast Enhancement resets in Intel® Graphics Command Center

Leonardo_C_Intel — Fri, 03 Jan 2020 05:15:50 GMT

Hello zzghr

Thank you for posting on the Intel® communities.

Can you try completing a video showing step by step how to reproduce the behavior that you are having for me to test it on my end?
Please try uninstalling the Intel® Graphics Command Center and installing the latest version available in Microsoft store.

Leonardo C.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Contrast Enhancement resets in Intel® Graphics Command Center

zzghr — Fri, 03 Jan 2020 06:31:33 GMT

video attached, I already did uninstall/install completely with drivers a couple of times...

Re: Contrast Enhancement resets in Intel® Graphics Command Center

Leonardo_C_Intel — Sat, 04 Jan 2020 00:54:25 GMT

Hello zzghr

Thank you for sharing the video and reporting this behavior, we are going to investigate it, as soon as we have news we will be posting back.

Regards,

Leonardo C.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Contrast Enhancement resets in Intel® Graphics Command Center

Leonardo_C_Intel — Thu, 09 Jan 2020 06:40:41 GMT

Hello zzghr

Thank you for waiting.

This issue has been fixed already and will be included in the next official release of Intel® Graphics Command Center. The fix is already in the Beta release that can be obtained from here: https://www.microsoft.com/en-us/p/intel-graphics-command-center-beta/9nmr79ztjftc?activetab=pivot:overviewtab

Hope this helps

Regards,

Leonardo C.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Contrast Enhancement resets in Intel® Graphics Command Center

Leonardo_C_Intel — Sat, 18 Jan 2020 06:33:00 GMT

Hello zzghr

Have you been able to test the Intel® graphics command center provided?

Regards,

Leonardo C.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Contrast Enhancement resets in Intel® Graphics Command Center

Leonardo_C_Intel — Thu, 23 Jan 2020 03:33:35 GMT

Hello zzghr

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

Regards,

Leonardo C.

Intel Customer Support Technician

A Contingent Worker at Intel