topic Hi May, in Graphics

Serious stability issues with 4th/5th gen. & Win10

May_T_ — Wed, 19 Aug 2015 09:04:46 GMT

System Used: Custom-built system on Gigabyte GA-Z97MX-Gaming 5 CPU SKU: Core i7-4790K GPU SKU: Intel HD 4600 Processor Line: Haswell-DT/K-series System BIOS Version: F5 CMOS settings: Mostly default; XMP enabled and DVMT = MAX Graphics Driver Version: 4256 GOP/VBIOS Version: Not reported (?!) Operating System: Windows 10 Pro N OS Version: 10240 API: DirectX 11 Occurs on non-Intel GPUs?: N/A Steps to Reproduce: ------------------------------- 1. Heavily load the Intel GPU with 3D games, or use QuickSync. 2. Intermittently, the system will hard-lock, usually within 10-15 minutes. Expected Results: ------------------------------- System does not hard-lock. Actual Results: ------------------------------- System hard-locks: -- Completely unresponsive to mouse/keyboard input. -- Image on display is frozen, audio becomes a solid tone. -- System takes ~30 seconds to respond to reset button input. (!) Additional Information: ------------------------------- I am an experienced system builder and overclocker; the machine is very, very well-cooled and works flawlessly under any other kind of stress-test. This issue exists with all clock rates and other settings at specified defaults on a fresh install of Windows 10 with the latest driver installed from Intel Download Center. I first noticed it while trying to use QuickSync Video to encode a live video stream of Warframe gameplay using Open Broadcaster System, however I have confirmed that it is a more general Intel HD Graphics issue (whether driver, OS, or whatever) by testing with Handbrake and with several games. As the machine hard-locks, there are no dump files or event logs to post.

Additionally, this same

May_T_ — Wed, 19 Aug 2015 09:07:15 GMT

Additionally, this same system worked flawlessly using QuickSync Video with Open Broadcaster System to record and stream gameplay under Windows 8.1. This is a clean install, however, not an in-place upgrade.

Hi May,

Michael_C_Intel2 — Wed, 19 Aug 2015 21:40:15 GMT

Hi May,

You need to go to our support community: https://communities.intel.com/community/tech

You can report your issue and get support in the Graphics forum. This forum is devoted to game developers working on Intel Graphics.

-Michael

I saw that this was for

May_T_ — Thu, 20 Aug 2015 08:03:14 GMT

I saw that this was for developers, and looked for a user forum, but I couldn't find it. Google for "intel driver bug reporting" led me directly here, heh. Thanks anyway. That forum looks like a cesspool, so I guess I'll just wait for a new driver.