topic Intel HD - Device Removed error in Graphics

Intel HD - Device Removed error

Stefan_A_ — Tue, 09 Aug 2016 14:34:12 GMT

We (what seems randomly) get DXGI_ERROR_DEVICE_REMOVED on different Intel HD cards. It seems to be mostly when loading resources but the Present can also crash with that error.

I previous thread suggested Flushing the DeviceContext but even if I run that after every resource interaction it doesn't help.

I've tried the latest 15.40 driver as well as legacy drivers. Currently I'm testing on a Surface pro 3 with Intel HD 5000 and an HP with HD 540. No users with other than Intel HD cards have reported this issue.

/Stefan

Hi Stefan,

Michael_C_Intel2 — Mon, 15 Aug 2016 17:06:11 GMT

Hi Stefan,

Is this the same issue from the thread you commented on?

https://software.intel.com/en-us/forums/graphics-driver-bug-reporting/topic/673446

Are you using the latest driver from Intel.com? Keep in mind that some OEMs take the Intel driver and modify it for their systems. So the driver from Intel.com will not install on those system, and if they haven't released a new driver with that fix included yet that could explain why you are still seeing it.

-Michael

No it seems to be the same

Stefan_A_ — Wed, 17 Aug 2016 11:58:42 GMT

No it seems to be the same issue as this thread:

https://software.intel.com/en-us/forums/graphics-driver-bug-reporting/topic/610376

I've tried forcing the latest Intel driver on a Surface pro 3. Seems to install correct but the problem persist.

OK, I will look into it. The

Michael_C_Intel2 — Wed, 17 Aug 2016 16:33:27 GMT

OK, I will look into it. The fix should be in the latest driver.