https://community.intel.com/t5/Graphics/Display-issues-using-usb-dock-on-Windows-10-Anniversary-Addition/m-p/1138114#M87726 <P>Experiencing issue opening Sketchup 2017. App will only open when the laptop screen is open when connected to a usb dock connected to 2 external monitors or if the laptop is not docked at all.&nbsp; Sketchup produces an error when the laptop screen is closed.&nbsp; Error reads:&nbsp;&nbsp; Hardware acceleration is unsupported or has been disabled on your graphics card.&nbsp;</P> <P>Also, experiencing display issues, especially in Outlook ver 2013 and 2016, black lines, large blank spaces, text not appearing, etc.&nbsp; Problems occur mostly when laptop screen is open and connected to 2 external monitors using usb dock. With closed lid, problem is less frequent but does still occur.&nbsp; Do not experience the problem at all using OneLink Plus dock using the OneLink port. Problem only occurs when connected to a usb type dock whether it is startech or Lenovo usb dock.</P> <P>Laptop is a Lenovo X1 Yoga, Model 20FRS0QL00, Intel HD Graphics 520 driver, ver 21.20.16.4678, however have experienced issues on lower version graphics drivers.&nbsp;</P> <P>Ref discussion at&nbsp; <A href="http://displaylink.org/forum/showthread.php?t=65194">http://displaylink.org/forum/showthread.php?t=65194</A></P> <P>&nbsp;</P> Fri, 30 Jun 2017 16:14:04 GMT Lynda_W_ 2017-06-30T16:14:04Z https://community.intel.com/t5/Graphics/Display-issues-using-usb-dock-on-Windows-10-Anniversary-Addition/m-p/1138114#M87726 <P>Experiencing issue opening Sketchup 2017. App will only open when the laptop screen is open when connected to a usb dock connected to 2 external monitors or if the laptop is not docked at all.&nbsp; Sketchup produces an error when the laptop screen is closed.&nbsp; Error reads:&nbsp;&nbsp; Hardware acceleration is unsupported or has been disabled on your graphics card.&nbsp;</P> <P>Also, experiencing display issues, especially in Outlook ver 2013 and 2016, black lines, large blank spaces, text not appearing, etc.&nbsp; Problems occur mostly when laptop screen is open and connected to 2 external monitors using usb dock. With closed lid, problem is less frequent but does still occur.&nbsp; Do not experience the problem at all using OneLink Plus dock using the OneLink port. Problem only occurs when connected to a usb type dock whether it is startech or Lenovo usb dock.</P> <P>Laptop is a Lenovo X1 Yoga, Model 20FRS0QL00, Intel HD Graphics 520 driver, ver 21.20.16.4678, however have experienced issues on lower version graphics drivers.&nbsp;</P> <P>Ref discussion at&nbsp; <A href="http://displaylink.org/forum/showthread.php?t=65194">http://displaylink.org/forum/showthread.php?t=65194</A></P> <P>&nbsp;</P> Fri, 30 Jun 2017 16:14:04 GMT https://community.intel.com/t5/Graphics/Display-issues-using-usb-dock-on-Windows-10-Anniversary-Addition/m-p/1138114#M87726 Lynda_W_ 2017-06-30T16:14:04Z