https://community.intel.com/t5/Graphics/Intel-R-HD-Graphics-5500-graphics-chip-works-incorrectly/m-p/1187467#M87940 <P>yes, after resetting the laptop, I had not yet installed kaspersky and also had graphic problems</P> Fri, 26 Jun 2020 22:03:00 GMT mardude 2020-06-26T22:03:00Z https://community.intel.com/t5/Graphics/Intel-R-HD-Graphics-5500-graphics-chip-works-incorrectly/m-p/1187414#M87927 <P>Hello,<BR />I have been using the Aspire E15 (E5-573G-75CW) notebook for almost 4 years now. Since a few weeks I have problems with my graphics. That means the screen freezes and black image dropouts occur. It also comes to graphic errors, such as coarser pixelation or "colorful checkerboard patterns". <BR />I have already reset the laptop to factory settings and updated all graphics drivers. I noticed that when I use the Microsoft Basic display adapter there are no problems at all, except for the fact that the graphics do not work as smoothly. However, when I reactivate the Intel HD Graphics 5500, the same problems occur with both the new and the old graphics chip drivers. <BR />Please help me!</P> <P>Translated with xyz&nbsp; (edited by Community&nbsp; Manager)</P> Fri, 26 Jun 2020 23:42:03 GMT https://community.intel.com/t5/Graphics/Intel-R-HD-Graphics-5500-graphics-chip-works-incorrectly/m-p/1187414#M87927 mardude 2020-06-26T23:42:03Z https://community.intel.com/t5/Graphics/Intel-R-HD-Graphics-5500-graphics-chip-works-incorrectly/m-p/1187459#M87937 <P>So we can have more information about your system, Download, run, and save the results of this utility as a text file:<BR /><A href="https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility" target="_blank">https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility</A></P> <P>Then ATTACH the text file (look at the instructions under the reply window).</P> <P>Doc</P> Fri, 26 Jun 2020 21:29:27 GMT https://community.intel.com/t5/Graphics/Intel-R-HD-Graphics-5500-graphics-chip-works-incorrectly/m-p/1187459#M87937 AlHill 2020-06-26T21:29:27Z https://community.intel.com/t5/Graphics/Intel-R-HD-Graphics-5500-graphics-chip-works-incorrectly/m-p/1187462#M87938 <P>thanks for the quick awnswer</P> Fri, 26 Jun 2020 21:38:39 GMT https://community.intel.com/t5/Graphics/Intel-R-HD-Graphics-5500-graphics-chip-works-incorrectly/m-p/1187462#M87938 mardude 2020-06-26T21:38:39Z https://community.intel.com/t5/Graphics/Intel-R-HD-Graphics-5500-graphics-chip-works-incorrectly/m-p/1187464#M87939 <P>Have you tried not using Kaspersky?</P> <P>&nbsp;</P> <P>Doc</P> <P>&nbsp;</P> Fri, 26 Jun 2020 21:42:31 GMT https://community.intel.com/t5/Graphics/Intel-R-HD-Graphics-5500-graphics-chip-works-incorrectly/m-p/1187464#M87939 AlHill 2020-06-26T21:42:31Z https://community.intel.com/t5/Graphics/Intel-R-HD-Graphics-5500-graphics-chip-works-incorrectly/m-p/1187467#M87940 <P>yes, after resetting the laptop, I had not yet installed kaspersky and also had graphic problems</P> Fri, 26 Jun 2020 22:03:00 GMT https://community.intel.com/t5/Graphics/Intel-R-HD-Graphics-5500-graphics-chip-works-incorrectly/m-p/1187467#M87940 mardude 2020-06-26T22:03:00Z https://community.intel.com/t5/Graphics/Intel-R-HD-Graphics-5500-graphics-chip-works-incorrectly/m-p/1189118#M88081 <P>Hello mardude, Thank you for posting in the Intel® Communities Support.</P><P><BR /></P><P>I just wanted to check if the problem with the Intel® Graphics controller still persists and if you need further assistance on this matter?</P><P><BR /></P><P>Regards,</P><P>Albert R.</P><P><BR /></P><P>Intel Customer Support Technician</P><P>A Contingent Worker at Intel</P><BR /> Thu, 02 Jul 2020 21:07:16 GMT https://community.intel.com/t5/Graphics/Intel-R-HD-Graphics-5500-graphics-chip-works-incorrectly/m-p/1189118#M88081 Alberto_Sykes 2020-07-02T21:07:16Z https://community.intel.com/t5/Graphics/Intel-R-HD-Graphics-5500-graphics-chip-works-incorrectly/m-p/1190249#M88188 <P>Hello mardude, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.</P><P><BR /></P><P>Regards,</P><P>Albert R.</P><P><BR /></P><P>Intel Customer Support Technician</P><P>A Contingent Worker at Intel</P><BR /> Tue, 07 Jul 2020 13:51:41 GMT https://community.intel.com/t5/Graphics/Intel-R-HD-Graphics-5500-graphics-chip-works-incorrectly/m-p/1190249#M88188 Alberto_Sykes 2020-07-07T13:51:41Z https://community.intel.com/t5/Graphics/Intel-R-HD-Graphics-5500-graphics-chip-works-incorrectly/m-p/1190409#M88201 <P>I have meanwhile updated my bios and still have the same problem</P> Tue, 07 Jul 2020 21:19:38 GMT https://community.intel.com/t5/Graphics/Intel-R-HD-Graphics-5500-graphics-chip-works-incorrectly/m-p/1190409#M88201 mardude 2020-07-07T21:19:38Z