topic Re: driver for display in Graphics

driver for display

clorey79 — Thu, 25 Jun 2020 00:36:54 GMT

In Windows 10 updates, there is a driver26.29.100.7325, which shows it has been downloaded 12 times successfully with different dates in June. Why is this happening and why and what do I do about it?

Thanks

Re: driver for display

AlHill — Thu, 25 Jun 2020 00:46:14 GMT

Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file (using the paperclip under the toolbar).

Doc

Re: driver for display

clorey79 — Fri, 26 Jun 2020 22:06:35 GMT

I have done what you said to do, but Google Gmail blocked the file from being sent. I don’t know what to do now. Thanks

Re: driver for display

clorey79 — Fri, 26 Jun 2020 22:06:58 GMT

I have done what I have been told to do, but when I tried to send it, Google Gmail blocked it from being sent. What should I do now? Thanks, Loretta

Re: driver for display

AlHill — Fri, 26 Jun 2020 22:20:49 GMT

No, do NOT mail it. ATTACH it as I described.

Doc

Re: driver for display

clorey79 — Sat, 27 Jun 2020 18:27:43 GMT

Doc, I don't see a paper clip. Where should I see one? I am not sure how to attach this txt file.

Re: driver for display

AlHill — Sat, 27 Jun 2020 18:30:53 GMT

Yes, PAPERCLIP was in my boilerplate before the forum changed to new software last week. My apologies.

Now, look at the instructions under the reply window, where it says"Drag and drop here or browse files to attach "

Doc

Re: driver for display

clorey79 — Thu, 02 Jul 2020 21:11:29 GMT

Hi again Doc,

I downloaded the txt file and tried to send it to you, but got a message about the website not being valid. The website is ”serviserequestmgmt.intel.cI'm html

do you know why this site is not valid?

Thx,

Re:driver for display

IntelSupport — Thu, 02 Jul 2020 21:43:18 GMT

Hello clorey79

Thank you for posting in the Intel Community.

I have sent you a private message to confirm your contact information.

Regards,

Leonardo C.

Intel Customer Support Technician

Re: Re:driver for display

clorey79 — Mon, 06 Jul 2020 17:34:33 GMT

Did you receive my contact information?

Re: Re:driver for display

AlHill — Mon, 06 Jul 2020 19:09:19 GMT

Do not use email.

So we can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc

Re: Re:driver for display

clorey79 — Mon, 06 Jul 2020 20:28:02 GMT

I downloaded this file and the results are now in File Explorer as dx_info_12852. There are these two files also Intel into and Intel download. How do I get them to attach to this question on your site? You mention under the reply, what reply, where? I am so sorry that I don't understand what you want me to do.

Re: Re:driver for display

n_scott_pearson — Mon, 06 Jul 2020 23:21:52 GMT

When you click on the Reply button, it opens a window, titled Body, that you will use to enter your response post content. Just below that is a box labelled Drag and drop here or browse files to attach. You can either drag a file from File Explorer and drop it on this box or click on this browse link and select the file(s) to attach.

Hope this helps,

....S

Re: Re:driver for display

clorey79 — Mon, 13 Jul 2020 17:33:47 GMT

Thank you so much for taking the time to explain this to me. I will now try to do it this way.

Re: Re:driver for display

clorey79 — Mon, 13 Jul 2020 17:51:55 GMT

Hello all,

Here are the files that I hope you need to help me find the problem.

Thanks

Re: Re:driver for display

clorey79 — Tue, 14 Jul 2020 17:09:28 GMT

Will someone look into this for me? Thanks so much.

Re: Re:driver for display

n_scott_pearson — Tue, 14 Jul 2020 23:16:54 GMT

It is unclear to me what your actual issue is.

Latest Intel Graphics driver can be downloaded from here: https://downloadcenter.intel.com/download/29674/Intel-Graphics-Windows-10-DCH-Drivers.

If you want to try the latest Beta driver, it can be downloaded from here: https://downloadcenter.intel.com/download/29679/Intel-Graphics-BETA-Windows-10-DCH-Drivers.

...S

Re: Re:driver for display

clorey79 — Wed, 15 Jul 2020 22:39:03 GMT

Hi, my issue is that the file has been downloaded many, many, many times. When I look in Windows update, the file kept getting downloaded with different dates and I wanted to know why this was happening and what it means to the windows system. Where were these downloads going? Should I somehow delete them or just download the file you supplied me with. I have discussed this problem a number of times on your board.

Awaiting your reply and thank you.

Re: Re:driver for display

n_scott_pearson — Wed, 15 Jul 2020 23:15:08 GMT

That likely means MS has screwed up the catalog yet again. Install the latest that I included the link for and this should stop these downloads (because newer than what's in catalog)

...S

Re: Re:driver for display

clorey79 — Wed, 15 Jul 2020 23:22:51 GMT

Thank you so very much for your very quick reply. I will download the file you told me about and hopefully fix this problem. I would love to know how MS screwed up. Can you tell me?