topic Re:can't run 4k movies in Graphics

can't run 4k movies

vedu — Wed, 29 Jul 2020 09:45:23 GMT

hello i can't run a 4k movie according to my specification 4k shouldn't be a problem

my specifications

intel core I5 4210U

intel HD 4400

4gb ram

1TB HDD

please respond

Re: can't run 4k movies

AlHill — Wed, 29 Jul 2020 11:04:53 GMT

So we can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc

Re: can't run 4k movies

vedu — Wed, 29 Jul 2020 11:48:11 GMT

this is it

Re:can't run 4k movies

Esteban_D_Intel — Wed, 29 Jul 2020 19:36:09 GMT

Hello vedu,

Thank you for posting on the Intel® communities.

I would like to share with you the maximum supported resolutions for your processor:

https://ark.intel.com/content/www/us/en/ark/products/81016/intel-core-i5-4210u-processor-3m-cache-up-to-2-70-ghz.html

As you can see in the technical specifications for your processor the Max Resolution that the processor will support via HDMI 1.4 is 3280x2000@60Hz.

It’s worth mentioning that the system or device display resolution is dependent on multiple system design factors including output ports in the laptop, the use of a high-speed HDMI cable, and a display that supports a 4k resolution.

I would recommend checking with your laptop manufacturer for the maximum supported resolutions for your device.

Esteban D.

Intel Technical Support Technician

Re: Re:can't run 4k movies

vedu — Thu, 30 Jul 2020 06:40:37 GMT

well i can easily watch 4k videos on youtube but when i download them they starts lagging very much and video becomes unwatchable

Re:can't run 4k movies

Alberto_Sykes — Thu, 30 Jul 2020 19:06:47 GMT

vedu, Thank you very much for providing that information.

Did you check about this matter with your laptop manufacturer?

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Re:can't run 4k movies

vedu — Fri, 31 Jul 2020 08:17:27 GMT

i am waiting for their reply i will tell when they do

Re: Re:can't run 4k movies

vedu — Mon, 03 Aug 2020 04:25:20 GMT

i don't know why but they are not replying me

Re:can't run 4k movies

Alberto_Sykes — Mon, 03 Aug 2020 18:40:10 GMT

vedu, Thank you very much for providing those updates.

At this point, we will need to wait for the response. So, do not worry, the thread will remain open until they provide their response.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re:can't run 4k movies

Alberto_Sykes — Fri, 07 Aug 2020 18:22:13 GMT

vedu, I just wanted to check if by any chance you already received a response from HP and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re:can't run 4k movies

Esteban_D_Intel — Thu, 13 Aug 2020 20:41:35 GMT

Hello vedu,

We have not heard back from you.

If you need any additional information, please submit a new question as this thread will no longer being monitored

Esteban D.

Intel Technical Support Technician