topic Re:Wrong driver installed in Graphics

Wrong driver installed

Ji — Sat, 22 Aug 2020 14:47:43 GMT

After revert wrong version driver and reinstall correct version, all UI is sluggish on windows 10. My PC is with intel i5 3330. By mistake, I installed 4th gen driver as win64_15.40.46.5144.exe. all UI’s takes too long time.

So I uninstall it and reinstall by win64_15.33.51.5146.exe. But the UI is slow as google chrome browser takes about 1 minute to start. MS Edge takes over 2 minutes.

how can I fix this problem? Thank you so much, Ji

Re:Wrong driver installed

Maria_R_Intel — Tue, 25 Aug 2020 03:02:59 GMT

Hello Ji,

Thank you for posting on the Intel* Community.

Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request, and also you can check the processor specifications here.

Thank you for understanding.

Best regards,

Maria R.

Intel Customer Support Technician

Re: Wrong driver installed

AlHill — Tue, 25 Aug 2020 03:20:45 GMT

Get the exe of the driver you want.

Disconnect from the net.

In the device mangler, for the display adapter in question, delete the driver (using the checkbox to delete all software), and repeat until you get down to the Microsoft basic display adapter. Multiple restarts may be needed.

Then, install the exe you previously downloaded.

Then, reconnect to the net.

Re: Wrong driver installed

Ji — Thu, 27 Aug 2020 09:05:03 GMT

Hello AlHill, the super user,

Thank you so much for kindly suggestions and sorry for late reply.

Unfortunately, it didn’t resolve my issue.

So I tried Reset This PC and it’s working OK.

Thank you so much again, Ji