topic Re: Movies on Zoom - black screen (Windows 10) in Graphics

Movies on Zoom - black screen (Windows 10)

chafaile — Wed, 12 Aug 2020 02:33:28 GMT

My dad set up a zoom meeting for us to watch a movie together view screen share. I can hear the audio, but the video doesn't display via share screen. As soon as he hits play, the screen stays on the black screen with the Pause button displayed. I've looked up some troubleshooting options, but so far it hasn't worked or I can't find the options for the directions. The last one I found said to go toNvidia control panel (not an option), but I found the graphic settings option and from there the instructions say click Manage 3D settings (not an option, but there was a '3D' link), but after that, none of the options from the instructions are available. I see application settings and a couple anti-aliasing options, etc. I don't know if this is the fix I need, but since I can't even find the options to try it, I thought I'd ask.

Re: Movies on Zoom - black screen (Windows 10)

AlHill — Wed, 12 Aug 2020 04:20:19 GMT

So we can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Re: Movies on Zoom - black screen (Windows 10)

Avillegas — Fri, 28 Aug 2020 16:43:27 GMT

Good morning,

Was the issue above ever resolved (I am having the same issue).

Thank you very much for your time.

Re: Movies on Zoom - black screen (Windows 10)

Avillegas — Fri, 28 Aug 2020 16:58:36 GMT

I have attached system information.

Re: Movies on Zoom - black screen (Windows 10)

williamparker — Sat, 21 Jun 2025 11:21:53 GMT

@Avillegas I have also faced the same issue on my client's site!

Re: Movies on Zoom - black screen (Windows 10)

williamparker — Mon, 23 Jun 2025 04:59:43 GMT

@magistv Was the aforementioned problem ever fixed? I'm experiencing the same problem.

Re: Movies on Zoom - black screen (Windows 10)

AlHill — Mon, 23 Jun 2025 10:21:30 GMT

@williamparker This thread is six years old. Start a new thread for your self.

Doc (not an Intel employee or contractor)
[This is the dawning of the age of Colossus, where peace is compulsory, freedom is forbidden, and man’s greatest achievement is man’s greatest mistake.]