topic Re:Laptop display flashing issues after updating graphics drivers in Graphics

Laptop display flashing issues after updating graphics drivers

Kukisiki6665 — Wed, 26 Aug 2020 02:04:37 GMT

A laptop from ACER with an integrated Intel Graphics 630 graphics card. The problem is that after updating the graphical solution, namely, auto-updating drivers through the downloadcenter, and further self-rebooting the laptop, there was a problem with the screen blinking after logging in, which prevents me from doing anything, except for the ability to open the task manager !

Re: Laptop display flashing issues after updating graphics drivers

AlHill — Wed, 26 Aug 2020 02:14:45 GMT

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Re: Laptop display flashing issues after updating graphics drivers

Kukisiki6665 — Wed, 26 Aug 2020 02:20:19 GMT

I can't do anything, absolutely! All shortcuts on the desktop are gone. I can only open the task manager through the combination ctrl-alt-del, in this menu I can freely leave the system, change the user or open the task manager

Re: Laptop display flashing issues after updating graphics drivers

Sebastian_M_Intel — Wed, 26 Aug 2020 16:55:07 GMT

Hello Kukisiki6665,

Thank you for posting on the Intel® communities.

For this behavior, I will appreciate if you can provide the following information:

1. Since you are not able to run the report, please provide:

Laptop's full model number:
Processor model number:
Operating System edition and version:

2. What is the exact driver version that was installed and caused this behavior?

3. Are you able to boot into Safe Mode? Please check this link for some guidance: https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

4. Have you tried plugging an external monitor/TV and see if the issue persists there?

Note: Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.

Regards,

Sebastian M

Intel Customer Support Technician 

Re:Laptop display flashing issues after updating graphics drivers

Sebastian_M_Intel — Tue, 01 Sep 2020 00:22:18 GMT

Hello Kukisiki6665,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Sebastian M

Intel Customer Support Technician

Re:Laptop display flashing issues after updating graphics drivers

Sebastian_M_Intel — Thu, 03 Sep 2020 14:31:13 GMT

Hello Kukisiki6665,

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.

Regards,

Sebastian M

Intel Customer Support Technician