topic Re:Intel Driver and Support Assistant; Case #: 04788744 in Graphics

Intel Driver and Support Assistant; Case #: 04788744

CStew2 — Tue, 08 Sep 2020 18:53:39 GMT

Jose V( Chat Support) has been trying to get me to attach a large (1.61MB) file in zip format with all the IDSA files in it.

Unfortunately, the size of it means I cannot attach it to an email from my Gmail account.

I have tried sending from my Outlook/Hotmail account, but he is not getting it.

I tried connecting to an agent at 19.30 hrs local time (BST).

Was kept waiting.

I am at a loss what to do.

Would appreciate any assistance.

By the way, attached file on this post, is the one he requested

Re: Intel Driver and Support Assistant; Case #: 04788744

AlHill — Tue, 08 Sep 2020 19:02:43 GMT

Why not attach them to this thread, which allows up to 71MB.

Re: Intel Driver and Support Assistant; Case #: 04788744

CStew2 — Tue, 08 Sep 2020 19:11:38 GMT

@AlHill

Will this thread reach the Chat person?

My first post does have the .zip folder/file.

I'll attach again.

Thanks

Re: Intel Driver and Support Assistant; Case #: 04788744

AlHill — Tue, 08 Sep 2020 19:20:14 GMT

Just give the chat person the link to this thread and tell them the zip file can be found here.

Re: Intel Driver and Support Assistant; Case #: 04788744

CStew2 — Tue, 08 Sep 2020 19:28:35 GMT

@AlHill

Still cannot get through.

That's why I attached the file to the thread I started.

And to the reply to your thread, Doc.

I seem to be going round in circles.

I tried using my alternate email account (Outlook/Hotmail), but Jose V was not receiving anything from it.

That's why I have reverted to the Community.

I have also emailed him and alerted him to the attachment being in the community.

Re: Intel Driver and Support Assistant; Case #: 04788744

CStew2 — Tue, 08 Sep 2020 19:32:37 GMT

@AlHill

Update, Doc

Just emailed the link to his email address (supportreplies@intel.com)

I hope he navigates his way here.

Re: Intel Driver and Support Assistant; Case #: 04788744

AlHill — Tue, 08 Sep 2020 19:33:34 GMT

I can see your attachment. Just be patient and the Intel support engineers will respond.

Re: Intel Driver and Support Assistant; Case #: 04788744

CStew2 — Tue, 08 Sep 2020 19:37:47 GMT

@AlHill

✌️🤘

Many thanks

Re:Intel Driver and Support Assistant; Case #: 04788744

Alberto_Sykes — Wed, 09 Sep 2020 18:05:30 GMT

CStew2, Thank you for posting in the Intel® Communities Support.

I just wanted to let you know that I already attached the Intel® DSA log files to the case you mentioned, Jose will get in contact with you as soon as possible to further assist you on this matter.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

Re: Re:Intel Driver and Support Assistant; Case #: 04788744

CStew2 — Wed, 09 Sep 2020 19:15:51 GMT

@Alberto_Sykes

Ace,

Many Thanks.

I await his reply.